Transport Porter - Charing Cross Hospital in London

Location: Charing Cross Hospital

Hours: 45hrs per week

Salary: £32,409

Key Working Relationships:

• Patients, relatives, and carers
• The general public
• Colleagues at all levels
• CAS Management team
• Clinical and non-clinical staff across the organisation
• Customers including hospital trusts and ambulance trusts
• External agencies in relation to patient experience and safeguarding

Main Purpose of the Role:

The Transport Porter will be responsible for delivering a safe, caring, and efficient service to all outpatient and discharge patients being transported within the Imperial core hospital sites. This role is highly engaged in the service delivery of the contract and responsible for the day-to-day movement of patients between designated pick up and collection points, aiding the reduction of time spent on site for loading/unloading and reducing collection/drop off points to/from multiple locations.

Key Tasks:

• Assist in the day-to-day running of the service, particularly patient flow
• Take direction and priority patient movements from the hospital site team
• Assist in the consolidation of collection points for road crews
• Assist in loading/unloading patients from ambulances
• Provide real-time handover and contact made times to the hospital site team via radio
• Record keeping of real-time handover and contact made times
• Accurately report any concerns including safeguarding
• Conduct onsite patient risk assessments
• Handle informal complaints or issues patients or staff bring to your attention
• Attend periodic meetings with the Patient Liaison Manager
• Ensure all tasks completed work towards achieving performance targets
• Undertake patient-facing duties focusing on assisting and supporting crews with patient movements/manual handling tasks
• Maintain links with hospital teams to support positive working relationships

This list is not exhaustive; you will be required to perform ad-hoc duties as required by the Company.

Personal Responsibilities:

• Be responsible for own personal and professional development
• Attend and actively participate in Company refresher training
• Ensure that statutory regulations and organisational policies are adhered to
• Demonstrate commitment to the Company’s values

General Requirements:

• Our Values: Treat all colleagues with respect and willingness to work as a team
• Policies and Procedures: All duties must comply with the Company’s policies
• Health and Safety: Maintain safe working practices and environments
• Confidentiality: Bound by a legal duty of confidentiality
• Equality and Diversity: Treat others equitably, with dignity and respect
• Infection Prevention and Control: Follow IPC policies and procedures
• Safeguarding Children and Adults: Identify responsibilities appropriate to the role
• Disclosure and Barring Service (DBS): Managed in line with the DBS Policy

Person Specification:

Qualifications:

• Essential: Full UK Manual Driving Licence, no more than 6 points on your licence
• Desirable: ACA Trained

Experience and Knowledge:

• Essential: Knowledge of legal and regulatory requirements, health and safety standards, excellent verbal and written skills, ability to work within a multi-professional team, IT skills (Microsoft Office)
• Desirable: Experience of investigating patient safety incidents

Skills and Abilities:

• Essential: High levels of emotional intelligence, ability to listen and document feedback, excellent time management and organisational skills, physically fit for manual handling duties
• Desirable: Experience of dealing with difficult situations

Personal Attributes:

• Able to work under pressure and cope with change
• Willingness to travel across regions
• Model professional behaviours
• Engaging and positive personality