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- Tasks: Be the friendly face of our organisation, managing calls and welcoming clients.
- Company: Join a community-focused organisation making a difference in Northern Ireland.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Perfect for those who love helping others and thrive in a dynamic setting.
- Qualifications: Must have at least one year of admin or receptionist experience.
- Other info: Opportunity to grow within a passionate team dedicated to community support.
The predicted salary is between 24000 - 36000 £ per year.
The ideal candidate will be the first point of contact for our clients, providing excellent customer service and administrative support. This role requires strong organisational skills, proficiency in office software, and a keen attention to detail to ensure smooth operations within the office environment.
Responsibilities
- Manage all incoming telephone calls, ensuring they are handled professionally and transferred to the appropriate staff member.
- Provide a warm and respectful welcome to all clients attending the service.
- Work collaboratively with colleagues involved in the delivery of advice services.
- Provide general administrative support to the team as required.
- Record client details accurately using the Advice Pro case recording system.
- Liaise with advisers and volunteers to ensure clients receive appropriate support.
- Maintain a tidy, organised and professional reception area.
- Sort and distribute all incoming mail daily, and prepare outgoing mail for collection.
- Follow agreed office systems, policies and procedures.
- Consult with the Operations Manager when required or appropriate.
- Contribute to the promotion of Community Advice Newry, Mourne and Down.
- Undertake any other reasonable duties consistent with the role.
Skills and Qualifications
- At least one year’s experience in a receptionist or administrative role.
- Proficiency with email, internet and Microsoft Office applications.
- Interest in and understanding of the voluntary and community sector in Northern Ireland.
Please email your CV and a covering letter explaining your suitability for the role to: anne@advicenmd.com. We reserve the right to enhance our shortlisting criteria. Please note that only applicants shortlisted for interview will be contacted.
Receptionist/Admin Assistant in Downpatrick employer: Community Advice Newry Mourne and Down
Contact Detail:
Community Advice Newry Mourne and Down Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Admin Assistant in Downpatrick
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience and skills, especially those related to customer service and administration.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so aim for a professional look that reflects the office environment. It shows respect for the role and the people you'll be working with.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the position. Plus, it keeps you on their radar!
We think you need these skills to ace Receptionist/Admin Assistant in Downpatrick
Some tips for your application 🫡
Craft a Compelling CV: Make sure your CV highlights your relevant experience as a receptionist or admin assistant. We want to see your organisational skills and proficiency in office software, so don’t hold back on showcasing those!
Personalise Your Cover Letter: Your cover letter is your chance to shine! Tailor it to the role by explaining why you’re a great fit for our team. Mention your interest in the voluntary and community sector in Northern Ireland to show us you’re genuinely interested.
Be Professional Yet Approachable: Remember, you’ll be the first point of contact for our clients. Use a friendly tone in your application but keep it professional. We’re looking for someone who can provide excellent customer service right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Community Advice Newry Mourne and Down
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Admin Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing calls and providing administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
As the first point of contact for clients, excellent customer service is crucial. Prepare examples from your past experience where you've provided outstanding service or resolved issues effectively. This will highlight your ability to create a warm and respectful environment for clients.
✨Get Comfortable with Office Software
Proficiency in office software is a must for this role. Brush up on your skills with Microsoft Office applications and any other relevant tools. If you have experience with case recording systems like Advice Pro, be ready to discuss how you've used them in previous roles.
✨Demonstrate Team Spirit
This position requires collaboration with colleagues and volunteers. Think of instances where you've worked well in a team setting, and be prepared to share these stories. Emphasising your ability to work collaboratively will show that you're a great fit for their team-oriented culture.