Community Support Worker in Gloucester

We have an exciting opportunity for a Community Support Worker to join our team. As a support worker, you will be expected to do duties for a caseload of participants in a community environment. Starting with the first exchange and assessment with the participant, you will carry on with them during their sentence by providing guidance and encouraging support. Interventions will be given one-on-one and through group work to assist participants in overcoming challenges, reintegrating back into their communities, and exiting the course.

This initiative's goal is to establish safe spaces where people who have undergone rehabilitation may engage in a range of positive activities that increase social acceptance, improve their general health, and provide them with the skills they need to meet the many obstacles they face daily.

Our successful candidate will ideally have experience in probation/social care or experience working within the criminal justice sector. However, we appreciate that not everyone can tick every single box, so we’re looking for someone confident who is comfortable working with a diverse range of people from various backgrounds and circumstances and can coach/mentor them. This is a rewarding opportunity that will allow you to help our participants change their lives around!

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy way to apply below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team.

The Communities and Education Division is part of an employee-owned organisation, and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland. People are at the front, centre, and heart of every service we provide and each decision we make.

Location: Gloucester and Cheltenham
Hours: 37 hours per week
Contract: Permanent
Closing Date: 21 May 2026

Key Responsibilities

• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Closely collaborate with volunteer peer mentors and/or mentors to help manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• Ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding changes in individual risk to the Probation Service and adhering to systems, policies, and procedures to support the management of risk.
• Ensure all contractual targets are met.

Skills and Experience

• IAG Level 3 - desirable
• Experience managing a caseload of participants - desirable
• Knowledge of inputting and retrieving electronic data and maintaining computer-based information systems in an accurate and timely manner. Experience in a target-driven environment.
• Excellent verbal, non-verbal, and written communication skills, including the ability to relate to people at all levels and in a variety of settings.
• Ability to motivate and sustain engagement of individuals.