Custody Support Worker - (HMP Eastwood Park) in Falfield

A unique and exciting opportunity to be hands-on in the creation and day-to-day running of a new Custody Hub, specifically designed to support the female cohort, as part of the Custody Support provision within our CFO Evolution team. You’ll be required to carry out tasks for a caseload of participants in a correctional setting, starting with the first engagement and evaluation. Participants will get motivational support and direction to help them stay engaged throughout the duration of their sentence. You'll provide both group work and one-on-one interventions to help participants get over obstacles and reintegrate into their communities, carrying out efficient pre-release in preparation to facilitate a seamless integration into the community.

Our successful candidate will ideally have experience in probation/social care or experience working within the criminal justice sector. However, we appreciate that not everyone can tick every single box, so we’re looking for someone confident who is comfortable working with a diverse range of people from a variety of backgrounds and circumstances and can coach/mentor them. This is a rewarding opportunity that will allow you to help our participants change their lives around!

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £25,877- £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team.

Communities is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout the UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.

Location: HMP Eastwood Park
Hours: 37 Hours per week
Contract: Permanent
Closing Date: 15 June 2026

Key Responsibilities

• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Closely collaborate with volunteer peer mentors and/or mentors to help you manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• To ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk.
• Ensure all contractual targets are met.

Skills & Experience

• IAG Level 3 - desirable
• Experience managing a caseload of participants - desirable
• Knowledge of inputting and retrieving electronic data and maintaining computer-based information systems in an accurate and timely manner. Experience in a target-driven environment.
• Excellent verbal, non-verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings.
• Ability to motivate and sustain engagement of individuals.