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For Companies At a Glance
- Tasks: Lead IT service delivery and manage a high-performing team in a dynamic energy trading environment.
- Company: Top-tier Energy Trading firm located in Central London.
- Benefits: £100,000 salary plus bonuses and benefits, with hybrid working options.
- Why this job: Make a real impact in a fast-paced industry while developing your leadership skills.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
- Other info: Opportunity for career growth in a collaborative and innovative environment.
The predicted salary is between 72000 - 84000 £ per year.
My client is a top tier Energy Trading firm based in Central London. They are looking for an IT Service Delivery Manager to come on board on a Permanent basis.
Department
The IT Operations department is a skilled and versatile group of professionals. They excel in providing front-line support, possess complementary expertise, and combine agility with discipline to ensure smooth IT operations for users across global locations.
Position purpose
The IT Service Delivery Manager is responsible for the strategic leadership, operational management, and continuous improvement of IT service delivery across the organisation. This role oversees the Desktop Support Lead, Deployment Operations Lead, Support Function Application Support Manager, and Front Office Support Manager ensuring seamless, high-quality support for all end users and business functions. The manager will drive service excellence.
Main responsibilities
- Lead, mentor, and develop a team of IT managers and leads, fostering a collaborative and high-performance culture.
- Oversee the delivery of first, second, and third-line support for all IT solutions, ensuring incidents and service requests are managed effectively and within defined service levels.
- Act as an escalation point for complex technical and operational issues, providing strategic guidance and hands-on support as needed.
- Champion a user-focused support experience, adapting communication and problem-solving to meet the needs of diverse users, including VIPs, executives, traders, and business-critical staff.
- Build and maintain strong relationships with stakeholders across the business, understanding their needs and ensuring high levels of service.
- Manage ticket queues, perform impact assessments, assign tasks, and ensure timely resolution of incidents and major issues across all teams.
- Coordinate with internal support groups and third-party vendors to resolve system and service issues, ensuring vendor relationships meet agreed SLAs.
- Ensure deployments are implemented in accordance with release and deployment procedures, and oversee change management processes.
- Drive continuous improvement initiatives, identifying opportunities to enhance system stability, user experience, and operational efficiency.
- Provide regular reporting on service performance, incident trends, and improvement actions to senior management.
- Manage operational budgets, resource planning, and team development.
- Contribute to the development of future-facing support initiatives, such as Tech Bar planning and walk-up support experiences.
- Maintain documentation and process guides, ensuring effective knowledge sharing across support levels.
- Ensure compliance with IT security, audit, and regulatory requirements, maintaining device and data integrity.
Experience required
- Significant experience in IT service delivery, application support, desktop support, or IT operations management, ideally in a fast-paced, technically complex environment.
- Proven leadership and team management skills, with experience overseeing multiple support functions and teams.
- Strong incident, problem, and change management experience, ideally in an energy, commodity, or financial services environment.
- Experience managing vendor relationships and third-party support contracts.
- Excellent communication and stakeholder management skills, with the ability to interact effectively with business users, IT teams, and senior management.
- Experience with ITSM tools and processes, and a track record of driving service improvement initiatives.
- Experience in a trading-based service delivery environment.
- Exposure to trading and risk management systems for commodities covering front to back office.
Technical requirements
- Strong skills in application and infrastructure in Windows Server and Windows 10/11 environments.
- Familiarity with ITIL processes; ITIL Foundation certification preferred.
- Proficiency with ITSM tools (ServiceNow, Ivanti) and understanding of ITIL processes (Incident, Problem, Change, Asset Management).
Person specification
- Customer-focused and goal-oriented, with keen attention to detail.
- Able to work effectively with challenging users in a fast-paced environment.
- Excellent communication and interpersonal skills, able to communicate technical information clearly to non-technical stakeholders.
- Structured, systematic, and analytical approach with strong problem-solving skills.
- Willingness to learn new technologies and maintain industry knowledge.
- Strong time management and organisational skills.
- Proactive, positive, and adaptable to change.
- Highly motivated to deliver results and meet deadlines.
- Professional and calm under pressure, able to handle urgent requests and high-pressure situations.
- Self-starter, willing to take responsibility and drive improvements.
- Adaptable and flexible, comfortable working in a dynamic environment with shifting priorities.
If you are interested to learn more, please send a CV for immediate consideration.
IT Service Delivery Manager. £100,000 + Bonus and Benefits. Energy Trading. Hybrid 4 Days a wee[...] in London employer: CommuniTech Recruitment Group
Contact Detail:
CommuniTech Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager. £100,000 + Bonus and Benefits. Energy Trading. Hybrid 4 Days a wee[...] in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy trading sector and let them know you're on the hunt for an IT Service Delivery Manager role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've driven service excellence in past roles, especially in fast-paced environments like energy trading.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you’ve tackled complex issues or improved service delivery. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Delivery Manager. £100,000 + Bonus and Benefits. Energy Trading. Hybrid 4 Days a wee[...] in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Delivery Manager role. Highlight your leadership experience and any relevant IT service delivery achievements to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven service excellence and improved IT operations in your previous roles.
Showcase Your Communication Skills: Since this role involves interacting with various stakeholders, demonstrate your communication prowess in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at CommuniTech Recruitment Group
✨Know Your Stuff
Make sure you brush up on your IT service delivery knowledge, especially in the context of energy trading. Familiarise yourself with key concepts like incident management, change management, and ITIL processes. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Leadership Skills
As an IT Service Delivery Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and fostering a collaborative culture. Highlight any specific achievements that demonstrate your ability to drive service excellence.
✨Understand Stakeholder Needs
This role requires strong stakeholder management skills. Research the company and its stakeholders, and think about how you can tailor your communication style to meet their needs. Be ready to discuss how you've built relationships in previous roles and how you can apply that here.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face in this role, such as managing complex incidents or vendor relationships, and prepare structured responses that showcase your analytical approach and calmness under pressure.
