3rd Line Support/ Deployment Operations Lead. Energy Trading. £90,000 + Bonus and Benefits. 5 D[...] in London

My client is a top tier Energy Trading firm and they are looking for a Deployment Operations Lead to come on board on a permanent basis.

Key Accountabilities

• Deployment Operations:

• Third Level Support & Incident Management: Lead the resolution of complex incidents and provide expert support for Level 3/4 issues.
• Problem Management: Manage and resolve recurring problems to minimise downtime and ensure rapid incident resolution.
• Knowledge Creation: Develop and maintain knowledge articles for Level 1 and 2 support teams.
• Application Management: Oversee management of key applications (Intune, SCCM, Active Directory, Windows 10/11).
• Build Management: Manage the deployment process, including packaging, and distributing software applications.
• Software Deployment: Deploy software updates, patches, and new releases to end-user devices.
• Access Control: Maintain and oversee enforcement of policies, procedures, and associated plans for user system access, in systems such as Active Directory and InTune.
• CMDB: Develop and maintain the CMDB and asset management registers.

• Define and implement team processes to handle all support activities, and provide up-to-date documentation.
• Incident management: Record and monitor progress of all incidents and service requests raised into the central ITSM tools.
• Monitoring: Monitor the availability, performance and throughput of supported applications.
• Change Control: Operate within a change-controlled environment, by creating thorough deployment plans and presenting business and technical changes to the change board.
• Collaboration: Collaborate with relevant teams to plan, test and implement on-going enhancements to systems.

Experience Required

• Leadership Experience: Demonstrated ability to lead teams in technically complex environments.
• Inspiring Leadership: Capable of inspiring and motivating direct reports to deliver high-quality results. Proficient in delegating tasks, assigning responsibilities, and managing change.
• Effective Organisation: Skilled at organising others and establishing alternate courses of action through clear objectives and priorities.
• Problem Solving: Ability to improve existing processes and develop creative, practical solutions while keeping the bigger picture in mind.
• Results Driven: Focused on achieving high quality outcomes aligned with organisational objectives and standards, even under tight deadlines.
• Stakeholder Relationships: Proficient in building trusting relationships with stakeholders. Able to identify and define their needs while managing expectations.
• Communications: Excellent communication skills, fostering open conversations and providing honest, constructive feedback.
• Continuous Learning: Demonstrates technical and analytical excellence, continuously expanding knowledge.
• Project Management: Experience in project management.

Technical requirements

• Financial Services Experience: Worked with mission-critical applications in the financial industry.
• Windows Troubleshooting: Diagnosed application issues in Windows 11 environments.
• Scripting and Excel Skills: Proficient in PowerShell or alternative scripting language and Excel/VBA.
• ITIL: Knowledge of ITIL is preferred; completion of the ITIL Foundation course will be required within 6 months if not already attained.

Person specification

• Ethical Conduct: Uphold high ethical standards.
• Attention to Detail: Pay meticulous attention to details.
• Effective Communication: Excel in both verbal and written communication. Translate technical information for non-technical audiences.
• Analytical Approach: Approach problems systematically and analytically.
• Customer Focus and Goal Orientation: Prioritise customer needs and stay goal oriented.
• Adaptability and Continuous Learning: Embrace change, learn new technologies, and stay informed.
• Change Management: Understand change control processes and procedures.
• Openness to Innovation: Welcome new ideas and adapt approaches as needed.
• Time Management: Efficiently manage workload and be flexible with working hours.
• Proactive Team Player: Maintain a positive, proactive attitude while working independently or collaboratively.

If you are interested to learn more, please send a CV for immediate consideration.