IT Support Analyst. Commodities Trading House. £40,000-£50,000 + Bonus and Benefits. 5 Days a week in Central London (Victoria) office.

Location: Victoria, London

Start Date: As soon as possible

Salary: £45,000 - £50,000 plus benefits package and discretionary bonus scheme

My client is a leading global commodities marketing, trading, logistics services and investment firm with offices in London, New York, San Diego, St Louis, Switzerland, India, Australia, Singapore, Canada and Poland. They were founded in 2015 and now operate across 100 countries and six continents with respect to more than 20 different commodities.

Established in 2015, they employ over 150 people and is a unique place to grow your career. They take pride in their values, global reach, meritocratic culture and strong work ethic. Their success over the years has been built on guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst their footprint grows, they still foster a small-company atmosphere. They have a flat company structure and encourage collaboration across all seniority levels, teams and locations to generate the best ideas. The firm has a dedicated strategy to support local and meaningful charities through volunteer days, donation matching, a ‘give as you earn’ scheme and other fundraising activities. They are committed to the wellbeing of their colleagues and organise various social evenings, sports clubs and lunchtime activities. Their London office has on-site gym facilities and a golf/sports simulator.

The Role

This position will work within the infrastructure team on all areas of IT infrastructure and support, with a strong working knowledge of functional IT and technologies. Day to day infrastructure support from both general user troubleshooting to managing multiple projects with some being security critical and high business impact. There will be a strong focus on teamwork, business operations and prioritising workload across different time zones and requirements, working closely with the IT business leaders and info sec team to provide robust solutions.

Working closely with the head of Infrastructure to ensure the smooth and robust running of companywide IT Infrastructure and support. Promoting organisational awareness of company policies and standards, reporting directly any issues found. The role is always evolving, and support tasks vary on a day-to-day basis, meaning that adaptability to work and talk through different situations, different users and time zones is required. You must be approachable and contactable due to the in-depth experience required to keep the business functioning. An understanding of the physical bulks business would be an advantage.

Requirements

Core Essentials:

• Minimum 3 years hands-on experience which should include:
• Day to day support of all infrastructure assets from first to third line providing a complete break fix solution to all issues
• Working knowledge of all Microsoft operating systems from server 2016 onwards and Windows 10 onwards
• PC builds for both laptop and PC hardware; Managing and maintaining auto update features of images for builds; In-house Server maintenance and updates; Appropriate hardware and software fixes
• An understanding of Networks, Active Directory, DNS, DHCP
• Proven ability to work independently on resolving complex issues, assisted by Infrastructure Manager
• Excellent communication and stakeholder management skills.

Whilst the above are essential, it would be helpful if you have some basic understanding/exposure to the following, though training will be provided where there are gaps:

• Azure Entra suite experience. Configuring policies, secure score, groups and conditional Access
• Patching protocols and WSUS rollout, configuration and management
• Cisco Umbrella Policies and Cisco Anyconnect
• Mimecast and Egress email security tools
• Eset encryption, Eset AV and SentinelOne EDR solutions - maintaining the security of all corporate devices
• Maintaining all VMware and Hyper-V infrastructure products - including VDI rollout
• Citrix - Citrix VDI installations and management of infrastructure
• Information security monitoring and response or related experience, with Knowledge or Experience with EDR, SIEM, NDR, Vulnerability management, MITRE attack framework, Cyber Essentials and Incident response.

Benefits:

• Annual discretionary bonus
• Company pension scheme (10% company contribution)
• Private medical scheme with a range of additional wellbeing benefits
• Life assurance (5x salary)
• Bike2Work scheme including secure onsite storage and showers
• Season ticket loan
• Onsite top of the range gym
• Social environment with an onsite breakout area with a golf simulator, darts board and foosball table.