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For Companies At a Glance
- Tasks: Lead IT service delivery and manage a high-performing team in a dynamic energy trading environment.
- Company: Top-tier Energy Trading firm based in Central London with a collaborative culture.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in IT operations while working with cutting-edge technology.
- Qualifications: Significant experience in IT service delivery and strong leadership skills required.
- Other info: Fast-paced environment with excellent career advancement opportunities.
My client is a top tier Energy Trading firm based in Central London.
Overview
They are looking for an IT Service Delivery Manager to come on board on a long term contract role.
Department
The IT Operations department is a skilled and versatile group of professionals. They excel in providing front-line support, possess complementary expertise, and combine agility with discipline to ensure smooth IT operations for users across global locations.
Position purpose
The IT Service Delivery Manager is responsible for the strategic leadership, operational management, and continuous improvement of IT service delivery across the organisation. This role oversees the Desktop Support Lead, Deployment Operations Lead, Support Function Application Support Manager, and Front Office Support Manager ensuring seamless, high-quality support for all end users and business functions. The manager will drive service excellence.
Main responsibilities
- Lead, mentor, and develop a team of IT managers and leads, fostering a collaborative and high-performance culture.
- Oversee the delivery of first, second, and third-line support for all IT solutions, ensuring incidents and service requests are managed effectively and within defined service levels.
- Act as an escalation point for complex technical and operational issues, providing strategic guidance and hands-on support as needed.
- Champion a user-focused support experience, adapting communication and problem-solving to meet the needs of diverse users, including VIPs, executives, traders, and business-critical staff.
- Build and maintain strong relationships with stakeholders across the business, understanding their needs and ensuring high levels of service.
- Manage ticket queues, perform impact assessments, assign tasks, and ensure timely resolution of incidents and major issues across all teams.
- Coordinate with internal support groups and third-party vendors to resolve system and service issues, ensuring vendor relationships meet agreed SLAs.
- Ensure deployments are implemented in accordance with release and deployment procedures, and oversee change management processes.
- Drive continuous improvement initiatives, identifying opportunities to enhance system stability, user experience, and operational efficiency.
- Provide regular reporting on service performance, incident trends, and improvement actions to senior management.
- Manage operational budgets, resource planning, and team development.
- Contribute to the development of future-facing support initiatives, such as Tech Bar planning and walk-up support experiences.
- Maintain documentation and process guides, ensuring effective knowledge sharing across support levels.
- Ensure compliance with IT security, audit, and regulatory requirements, maintaining device and data integrity.
Experience required
- Significant experience in IT service delivery, application support, desktop support, or IT operations management, ideally in a fast-paced, technically complex environment.
- Proven leadership and team management skills, with experience overseeing multiple support functions and teams.
- Strong incident, problem, and change management experience, ideally in an energy, commodity, or financial services environment.
- Experience managing vendor relationships and third-party support contracts.
- Excellent communication and stakeholder management skills, with the ability to interact effectively with business users, IT teams, and senior management.
- Experience with ITSM tools and processes, and a track record of driving service improvement initiatives.
- Experience in a trading-based service delivery environment.
- Exposure to trading and risk management systems for commodities covering front to back office.
Technical requirements
- Strong skills in application and infrastructure in Windows Server and Windows 10/11 environments.
- Familiarity with ITIL processes; ITIL Foundation certification preferred.
- Proficiency with ITSM tools (ServiceNow, Ivanti) and understanding of ITIL processes (Incident, Problem, Change, Asset Management).
Person specification
- Customer-focused and goal-oriented, with keen attention to detail.
- Able to work effectively with challenging users in a fast-paced environment.
- Excellent communication and interpersonal skills, able to communicate technical information clearly to non-technical stakeholders.
- Structured, systematic, and analytical approach with strong problem-solving skills.
- Willingness to learn new technologies and maintain industry knowledge.
- Strong time management and organisational skills.
- Proactive, positive, and adaptable to change.
- Highly motivated to deliver results and meet deadlines.
- Professional and calm under pressure, able to handle urgent requests and high-pressure situations.
- Self-starter, willing to take responsibility and drive improvements.
- Adaptable and flexible, comfortable working in a dynamic environment with shifting priorities.
If you are interested to learn more, please send a CV for immediate consideration.
IT Service Delivery Manager. £750-800/ Day Inside IR35. Energy Trading. Hybrid 4 Days a week in[...] employer: CommuniTech Recruitment Group
Contact Detail:
CommuniTech Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager. £750-800/ Day Inside IR35. Energy Trading. Hybrid 4 Days a week in[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy trading sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their IT operations and think about how your experience aligns with their needs. We want you to shine when you get that chance to impress!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams and improved service delivery in past roles. Use specific examples that highlight your ability to manage complex IT environments, just like they need for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Delivery Manager. £750-800/ Day Inside IR35. Energy Trading. Hybrid 4 Days a week in[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Delivery Manager. Highlight your experience in IT service delivery and team management, and don’t forget to mention any relevant skills with ITSM tools like ServiceNow or Ivanti.
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past! Share specific examples of how you’ve mentored others and driven service excellence. This is key for us as we look for someone who can foster a high-performance culture.
Communicate Clearly: Your written application should reflect your excellent communication skills. Use clear, concise language and make sure to adapt your tone to match the professional environment of an energy trading firm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our London office.
How to prepare for a job interview at CommuniTech Recruitment Group
✨Know Your Stuff
Make sure you brush up on your IT service delivery knowledge, especially around incident and change management. Familiarise yourself with ITIL processes and be ready to discuss how you've applied them in past roles.
✨Showcase Leadership Skills
Prepare examples of how you've led teams and fostered a collaborative culture. Think about specific situations where you mentored team members or improved team performance, as this role requires strong leadership.
✨Understand the Business
Research the energy trading sector and understand the specific challenges it faces. Be prepared to discuss how your experience aligns with the needs of the business and how you can drive service excellence in this context.
✨Communicate Effectively
Practice explaining complex technical concepts in simple terms. You'll need to interact with diverse users, including executives and traders, so being able to adapt your communication style is key to success.
