At a Glance
- Tasks: Manage expert relationships and oversee report processes in a fast-paced environment.
- Company: Join NRC Medical Experts, a leader in medico-legal reports and neurological rehabilitation.
- Benefits: 28 days annual leave, inclusive culture, and meaningful work impact.
- Other info: Dynamic team atmosphere with opportunities for continuous improvement and professional growth.
- Why this job: Make a real difference in catastrophic injury cases while developing your career.
- Qualifications: GCSEs in English and Maths; experience in admin roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join NRC Medical Experts, a leading UK provider of specialist medico-legal reports and neurological rehabilitation oversight, supporting complex brain, spinal, and neurological injury cases nationwide. We’re looking for a highly organised, proactive Senior Case Worker to play a pivotal role in managing expert relationships and overseeing the end-to-end report process. This is an opportunity to work at the heart of a purpose-driven organisation where operational excellence directly impacts outcomes in catastrophic injury and clinical negligence cases.
Based in Fort Dunlop, Birmingham, this role offers real ownership — from expert engagement and workflow management to collaborating across Operations and Enquiries to ensure timely, high-quality report delivery. If you thrive in a fast-paced, detail-focused environment, enjoy building strong professional relationships, and are motivated by continuous improvement, this role offers meaningful responsibility, autonomy, and the chance to make a tangible difference.
Role Overview
The Senior Case Worker (SCW) plays a vital role in supporting expert engagement and ensuring efficient, timely report delivery. The SCW will also oversee the ongoing management of the Accuro vendor relationship, once the initial implementation is completed by the Implementation Officer.
Key Responsibilities
- Information Governance Lead: To be responsible for ensuring the organisation manages, protects and uses information legally, securely and effectively.
- Expert Relationship Management: Be the primary point of contact for Experts, ensuring smooth collaboration, clear expectations, and ongoing engagement.
- Case Management Oversight: Oversee report workflows from expert assignment through to final delivery — with an emphasis on timeliness, quality, and issue resolution.
- Operational Contribution (Including Enquiries): Collaborate with the Ops, Admin, and Enquiries teams to ensure aligned workflows and timely handoffs. Support improvement in enquiry response times by feeding in expert availability, turnaround potential, and capacity. Work with the Enquiries Team to ensure expert matching is feasible and timely, supporting pipeline flow.
Essential Skills
Who are we looking for?
- Relevant Qualifications and Experience: English and Maths GCSE or equivalent.
- Experience as a Personal Assistant, Executive Assistant or equivalent. Industry experience, legal or medical administrative background would be advantageous but not essential.
- Personal Qualities and Behaviours: Continuous improvement mindset, clear communication, collaborative working style, proactivity and accountability, adaptability and positivity, outcome focused mindset.
NRC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief or sexual orientation.
Senior Case Worker employer: Communicourt
At Communicourt, we pride ourselves on being an exceptional employer that values resilience and a people-centred approach. Our collaborative work culture fosters innovation and personal growth, providing employees with unique opportunities to make a meaningful impact in the justice and health sectors. Located in a vibrant community, we offer a supportive environment where your contributions directly support vulnerable individuals, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Worker
✨Tip Number 1
Network like a pro! Reach out to professionals in the medico-legal field on LinkedIn or at industry events. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 2
Prepare for interviews by researching NRC Medical Experts thoroughly. Understand their values, recent projects, and how they impact the community. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Senior Case Worker, clear communication is key. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at NRC Medical Experts.
We think you need these skills to ace Senior Case Worker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Case Worker role. Highlight any relevant experience in case management or expert relationship management to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our mission at NRC Medical Experts. Keep it concise but impactful!
Showcase Your Organisational Skills:As a Senior Case Worker, being organised is key. In your application, give examples of how you've successfully managed multiple tasks or projects. We want to see your proactive approach in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Communicourt
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Case Worker role and its responsibilities. Familiarise yourself with NRC Medical Experts' mission and values, especially their focus on operational excellence in complex injury cases. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your Organisational Skills
As a Senior Case Worker, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. Highlight your ability to oversee workflows and ensure timely report delivery, as this will resonate well with the interviewers.
✨Emphasise Relationship Management
This role involves managing expert relationships, so be ready to discuss your experience in building and maintaining professional connections. Share specific instances where your communication and collaboration skills led to successful outcomes, showcasing your proactive approach to relationship management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to resolve issues or improve processes in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to follow your thought process.
