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For Companies At a Glance
- Tasks: Manage expert relationships and oversee report processes in a fast-paced environment.
- Company: Join NRC Medical Experts, a leader in medico-legal reports and neurological rehabilitation.
- Benefits: 28 days annual leave, inclusive culture, and meaningful work impact.
- Other info: Dynamic team with a focus on continuous improvement and professional growth.
- Why this job: Make a real difference in catastrophic injury cases while developing your skills.
- Qualifications: GCSEs in English and Maths; experience in admin roles preferred but not essential.
The predicted salary is between 36000 - 60000 £ per year.
Join NRC Medical Experts, a leading UK provider of specialist medico-legal reports and neurological rehabilitation oversight, supporting complex brain, spinal, and neurological injury cases nationwide. We’re looking for a highly organised, proactive Senior Case Worker to play a pivotal role in managing expert relationships and overseeing the end-to-end report process. This is an opportunity to work at the heart of a purpose-driven organisation where operational excellence directly impacts outcomes in catastrophic injury and clinical negligence cases.
Based in Fort Dunlop, Birmingham, this role offers real ownership — from expert engagement and workflow management to collaborating across Operations and Enquiries to ensure timely, high-quality report delivery. If you thrive in a fast-paced, detail-focused environment, enjoy building strong professional relationships, and are motivated by continuous improvement, this role offers meaningful responsibility, autonomy, and the chance to make a tangible difference.
Job Opportunity
- Reports to: Operations Manager
- Work Base: Based in Fort Dunlop, Birmingham
- Work Pattern: Monday to Friday, 9am to 5pm (37.5 hours per week)
- Role Type: 1 year FTC
- Annual Leave: 28 days including bank holidays and company Christmas shut down days
About us
NNRC Medical Experts is a UK leading provider of specialist medico legal reports, expert witness testimony, and consultant led neurological rehabilitation oversight. Our experienced network of rehabilitation consultants supports legal teams with high quality expertise in complex brain, spinal, and neurological injury cases. We operate from Newcastle and London, delivering trusted, evidence based insights that improve outcomes for clients across catastrophic injury and clinical negligence matters.
Role Overview
The Senior Case Worker (SCW) plays a vital role in supporting expert engagement and ensuring efficient, timely report delivery. The SCW will also oversee the ongoing management of the Accuro vendor relationship, once the initial implementation is completed by the Implementation Officer.
Key Responsibilities
- Information Governance Lead: To be responsible for ensuring the organisations manages, protects and uses information legally, securely and effectively.
- Expert Relationship Management: Be the primary point of contact for Experts, ensuring smooth collaboration, clear expectations, and ongoing engagement.
- Case Management Oversight: Oversee report workflows from expert assignment through to final delivery — with an emphasis on timeliness, quality, and issue resolution.
- Operational Contribution (Including Enquiries): Collaborate with the Ops, Admin, and Enquiries teams to ensure aligned workflows and timely handoffs. Support improvement in enquiry response times by feeding in expert availability, turnaround potential, and capacity. Work with the Enquiries Team to ensure expert matching is feasible and timely, supporting pipeline flow.
Essential Skills
Who are we looking for?
- Relevant Qualifications and Experience: English and Maths GCSE or equivalent. Experience as a Personal Assistant, Executive Assistant or equivalent. Industry experience, legal or medical administrative background would be advantageous but not essential.
- Personal Qualities and Behaviours: Continuous improvement mindset, clear communication, collaborative working style, proactivity and accountability, adaptability and positivity, outcome focused mindset.
NRC is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief or sexual orientation.
Senior Case Worker in Birmingham employer: Communicourt
Contact Detail:
Communicourt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Case Worker in Birmingham
✨Tip Number 1
Network like a pro! Reach out to professionals in the medico-legal field on LinkedIn or at industry events. Building relationships can open doors and give you insider info about job opportunities.
✨Tip Number 2
Prepare for interviews by researching NRC Medical Experts thoroughly. Understand their values, recent projects, and how they impact the community. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Senior Case Worker, clear communication is key. Try mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at NRC Medical Experts.
We think you need these skills to ace Senior Case Worker in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Case Worker role. Highlight relevant experience, especially in managing relationships and overseeing processes. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission. Keep it concise but impactful — we love a good story!
Showcase Your Organisational Skills: As a Senior Case Worker, organisation is key. In your application, give examples of how you've successfully managed multiple tasks or projects. We’re looking for that proactive mindset that keeps everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at NRC Medical Experts!
How to prepare for a job interview at Communicourt
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Case Worker role and its responsibilities. Familiarise yourself with NRC Medical Experts' mission and values, especially how they relate to managing expert relationships and report processes. This will help you demonstrate your genuine interest and alignment with their goals.
✨Showcase Your Organisational Skills
As a Senior Case Worker, being organised is key. Prepare examples from your past experiences that highlight your ability to manage multiple tasks efficiently. Discuss specific tools or methods you use to stay on top of your workload, as this will show you can handle the fast-paced environment they mentioned.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to resolve conflicts or improve processes in previous roles. Be ready to explain your thought process and the outcomes, as this will showcase your proactive and outcome-focused mindset.
✨Emphasise Collaboration and Communication
Since the role involves working closely with various teams, be prepared to discuss your collaborative working style. Share examples of how you've successfully communicated with different stakeholders in the past, ensuring clear expectations and smooth workflows. This will demonstrate your fit for the team-oriented culture at NRC Medical Experts.