Enquiries Administrator (FTC) in Birmingham

About the Role

We're looking for a detail‑driven Enquiries Administrator to join NRC's Operations team and support the smooth handling of incoming enquiries and expert allocations. Working closely with the Operations Manager and clinical teams, you'll play a key role in logging and tracking enquiries, maintaining accurate records, preparing enquiry correspondence, and following up outstanding information. This is a vital operational role focused on accuracy, organisation, and timeliness, helping ensure enquiries are progressed efficiently and stakeholders receive a professional, responsive service. If you're highly organised, comfortable managing multiple admin tasks, and enjoy supporting fast‑paced workflows, this role offers the chance to make a real impact behind the scenes.

Job Opportunity

Role summary

This role supports the Operations Manager in processing, tracking, and documenting incoming enquiries and expert allocations. It contributes to fast, accurate handling of enquiry-related workflows and improves the experience for both internal teams and external stakeholders. The Enquiries Administrator works under the direction of the Operations Manager to help maintain accurate records, update trackers, and support communications related to expert allocations. The role plays a critical part in ensuring enquiry processes run smoothly and efficiently. We are looking to fill a 6 month FTC.

Key Responsibilities

• Enquiry Administration: Log new enquiries, update internal trackers, and maintain accurate records of expert assignments and status changes.
• Document Preparation & Follow-Up: Assist in preparing templates or correspondence for enquiry responses. Follow up on outstanding information or documentation as needed.
• Internal Coordination: Liaise with the Operations Manager, Clinical Liaison Specialist, and Senior Case Workers to ensure up-to-date visibility of enquiry progress and expert responses.
• Timeliness & Accuracy: Support efficient and prompt administrative handling of enquiries, ensuring details are recorded correctly and consistently.
• Workflow Support: Flag outstanding or overdue tasks to the Operations Manager and help resolve minor blockers to keep the pipeline moving.

Behavioural Expectations

The Enquiries Administrator is expected to be detail-oriented, organised, and cooperative in supporting a high-volume, high-priority workflow. Maintain orderly, up-to-date records and follow through consistently on admin tasks. Be dependable and structured in approach. Ensure data accuracy when updating systems or sending communications. Spot inconsistencies and raise them appropriately. Work positively and cooperatively with the Operations Manager, Clinical Liaison Specialist, and Senior Case Workers. Keep communication timely and transparent. Respond quickly to requests and adapt to fluctuating workloads or changes in enquiry urgency. Recognise the importance of timely, professional enquiry handling. Support internal and external stakeholders with care and accuracy.

Reporting Line

The Enquiries Administrator reports to the Operations Manager and works closely with the Clinical Liaison and Senior Case Workers. Expected to provide regular updates on admin workload, outstanding enquiries, and data entry status.

Essential Skills

Essential: English and Maths GCSE or equivalent.

Desirable: Experience as a Personal Assistant, Executive Assistant or equivalent Industry experience, legal or medical administrative background.

DE&I

Communicourt is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief or sexual orientation.

Benefits

We offer access to a wide range of healthcare services for colleagues as part of our employee benefits. All colleagues have access to Westfrields, which offers a range of benefits including:

• 24/7 GP helpline
• Counselling

We understand that from time to time you might need a little extra support and somewhere to turn to. Westfields has a confidential telephone counselling service offers professional support for depression, stress, anxiety, relationship problems and bereavement, as well as valuable tax, debt and legal support 24 hours a day. And what's more, if required, we will also cover the cost of up to six face to face counselling sessions, to help get you back on track.

Other benefits of the Westfields package include:

• Up to £60 on sight tests, glasses, and contact lenses
• Up to £60 for dental work including check ups and routine treatment (private or NHS)
• Up to £50 for chiropody
• Up to £160 for professional therapy, including physiotherapy and acupuncture
• Up to £200 on specialist consultations and tests, including MRI scans and X-rays
• Up to £80 for health screening
• Retail discounts
• Volunteer Days: We offer two paid days a year for colleagues to do voluntary work.
• Extra annual leave and long service awards: After two years service, all colleagues are given two extra days of annual leave (pro rata for part time staff). We offer additional days and gift vouchers after 5, 10 and 15 years service.