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- Tasks: Provide 2nd line support and troubleshoot technical issues for clients.
- Company: Blaze Networks, part of Communicate Technology Group, is a growing tech company.
- Benefits: Enjoy private healthcare, pension, generous holiday, and retail discounts.
- Why this job: Join a dynamic team, tackle exciting challenges, and grow your career in tech.
- Qualifications: Strong knowledge of Microsoft systems, networking principles, and excellent communication skills required.
- Other info: Full UK driving license and vehicle access needed.
The predicted salary is between 28800 - 43200 £ per year.
Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.
What you’ll be doing:
- Provide 2nd line support for incidents and service requests
- Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
- Deliver remote support to customers and internal users
- Work through your ticket queue in line with SLAs
- Help maintain and improve internal documentation and processes
- Champion customer satisfaction at every stage
What we’re looking for:
- Technical skills:
- Strong knowledge of Microsoft operating systems and Microsoft 365 administration
- Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
- Good understanding of LAN/WAN, TCP/IP, and networking principles
- Confident setting up, diagnosing, and repairing PC hardware
- Calm and capable in high-pressure situations
- Excellent verbal and written communication skills
- Organised, logical, and solutions-focused
- Able to work independently and collaboratively
- Full UK driving license and access to a vehicle
Why join us?
As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career. We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts.
Level 2 Support Technician (Macclesfield) employer: Communicate Technology
Contact Detail:
Communicate Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Support Technician (Macclesfield)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft operating systems and Microsoft 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows Servers and networking principles. Being able to demonstrate your problem-solving abilities during the interview will show that you're ready for the challenges of the role.
✨Tip Number 3
Prepare examples of how you've successfully handled high-pressure situations in the past. This will help you showcase your calmness and capability, which are key soft skills for this position.
✨Tip Number 4
Research Blaze Networks and the Communicate Technology Group to understand their values and culture. Tailoring your conversation to align with their mission during the interview can demonstrate your genuine interest in joining their team.
We think you need these skills to ace Level 2 Support Technician (Macclesfield)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Level 2 Support Technician role. Emphasise your technical knowledge of Microsoft operating systems, Microsoft 365, and any experience with Active Directory or networking principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to Blaze Networks' commitment to exceptional service.
Highlight Soft Skills: In your application, don't forget to mention your soft skills. The job requires calmness under pressure and excellent communication abilities. Provide examples of situations where you've demonstrated these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a support technician role.
How to prepare for a job interview at Communicate Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft operating systems and Microsoft 365 administration. Highlight any specific instances where you've successfully troubleshot issues across various devices, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when tackling a technical problem. Use examples from your past experiences to illustrate how you approach troubleshooting and resolving issues efficiently.
✨Emphasise Communication Skills
Since you'll be providing support remotely, it's crucial to convey your ability to communicate clearly and effectively. Share examples of how you've successfully assisted users in high-pressure situations, ensuring they felt supported and understood.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, the types of incidents you might encounter, and how success is measured in the role. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
