At a Glance
- Tasks: Lead and enhance technical support across NOC and SOC, driving service excellence.
- Company: Communicate Technology, a forward-thinking company based in Leeds.
- Benefits: Private healthcare, life assurance, and 25 vacation days for work-life balance.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Join a senior leadership team and make a significant impact on service performance.
- Qualifications: Experience in MSP environments, strong technical knowledge, and leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Communicate Technology, based in Leeds, is looking for a Head of Technical Support to join their senior leadership team. This role is crucial for defining strategy and driving service excellence across the Network Operations Centre (NOC) and Security Operations Centre (SOC). You will lead a multi-site operation, collaborate with various teams, and improve service performance while ensuring customer satisfaction.
The ideal candidate will have experience in MSP environments, technical knowledge, and strong leadership capabilities.
Benefits include private healthcare, life assurance, and 25 vacation days.
Head of Technical Support & NOC/SOC Excellence employer: Communicate Technology
Communicate Technology is an exceptional employer that prioritises employee well-being and professional growth. Located in the vibrant city of Leeds, we offer a collaborative work culture where innovation thrives, alongside competitive benefits such as private healthcare, life assurance, and generous vacation allowances. Join us to lead a dynamic team in shaping the future of technical support and service excellence.
