At a Glance
- Tasks: Manage client relationships and drive new business in cybersecurity solutions.
- Company: Join a dynamic IT services company focused on cybersecurity and client success.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: Utilise tools like Zoho CRM and LinkedIn Sales Navigator to enhance your sales strategy.
- Why this job: Be part of a team that champions client success and tackles emerging cyber threats.
- Qualifications: 2+ years in sales or account management, preferably in cybersecurity or IT services.
The predicted salary is between 28800 - 48000 £ per year.
About Communicate
Communicate is a fast-growing, PE-backed Managed Services Provider, supporting organisations across the UK to simplify complex IT environments and operate securely at scale.
Built on over 15 years of experience, we bring together secure connectivity, cloud and cyber security into one integrated service — removing complexity, taking responsibility, and keeping our customers connected and protected.
As a Fortinet Expert Partner, Microsoft Tier 1 CSP and CrowdStrike ELP, we work with leading technologies to deliver resilient, high-performance services for multi-site and multi-tenant organisations, giving our customers the confidence that performance, security and outcomes are fully owned, end-to-end.
The Role
We are looking for an Account Manager to take ownership of a portfolio of strategic white-space customers, based at our Leeds site.
This is a high-impact account growth role at the centre of our customer strategy. You will be responsible for expanding customer value, driving adoption of next-generation managed services, and strengthening long-term partnerships.
You will operate as a trusted advisor, aligning technology to business outcomes, identifying opportunities, and delivering consistent commercial growth across your accounts.
What You’ll Be Doing
- Own and develop a portfolio of strategic customer relationships
- Lead quarterly business reviews, service reviews and account planning
- Develop and execute Account Development Plans (ADPs) to drive long-term revenue growth across managed and professional services
- Drive adoption of broader solutions across cyber security, cloud and connectivity (e.g. XDR, SIEM, SD-WAN, Azure, Microsoft 365)
- Manage renewals, contract negotiations and full commercial lifecycle
- Collaborate with Pre-Sales, SOC/NOC and Delivery teams to shape and close opportunities
What We’re Looking For
- 3+ years’ account management experience within MSP, cybersecurity or IT services
- Strong commercial track record in managing and expanding mid-to-large customer accounts
- Consultative, outcome-led approach to selling and account development
- Good understanding of modern IT environments, including cloud, networking and security (e.g. SD-WAN, MDR/XDR, SIEM, backup, infrastructure services)
- Credibility at senior stakeholder level, with strong relationship and influencing skills
- Commercially astute, confident managing renewals, pricing and multi-year agreements
- Target-driven, with a consistent track record of delivering against revenue objectives
- Highly organised and comfortable operating in a fast-growth environment
Why Join Communicate
- Uncapped earning potential with a clear, performance-driven commission structure
- High-impact role in a PE-backed business with ambitious growth plans
- Clear progression pathways as the organisation scales
- 25 days holiday + bank holidays, increasing to 30 days with service
- Private medical, life assurance and pension
- A high-performance, collaborative culture with strong technical capability
Account Manager in Leeds employer: Communicate Technology
At Communicate Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Leeds. Our commitment to employee growth is evident through tailored training programmes and opportunities for career advancement, ensuring that our team members thrive both personally and professionally. With a focus on client success and a supportive environment, we empower our Account Managers to build meaningful relationships while driving impactful cybersecurity solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Familiarise yourself with the cybersecurity landscape. Understanding current trends and challenges in the industry will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Leverage LinkedIn to connect with industry professionals and potential clients. Building a strong network can open doors for new business opportunities and provide insights into client needs that you can address in your role.
✨Tip Number 3
Practice your consultative selling approach. Being able to ask the right questions and listen actively will help you uncover client pain points, allowing you to tailor your solutions effectively and build stronger relationships.
✨Tip Number 4
Get comfortable with CRM tools like Zoho and Apollo.io. Familiarity with these platforms will not only help you manage your sales pipeline efficiently but also demonstrate your readiness to hit the ground running in the role.
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management and B2B sales, particularly within the cybersecurity or IT services sectors. Use specific metrics to demonstrate your success in meeting or exceeding revenue targets.
Craft a Compelling Cover Letter:In your cover letter, emphasise your ability to build long-term client relationships and your consultative approach to understanding client needs. Mention any familiarity with tools like Zoho CRM or LinkedIn Sales Navigator to show you can manage sales pipelines effectively.
Showcase Your Achievements:Include examples of how you've successfully identified and converted new business opportunities in previous roles. Highlight any specific strategies you used to up-sell or cross-sell services that resulted in significant client satisfaction and loyalty.
Research the Company:Before applying, take time to understand the company's values, mission, and the specific challenges they face in the cybersecurity landscape. This knowledge will help you tailor your application and demonstrate your genuine interest in the role.
How to prepare for a job interview at Communicate Technology
✨Showcase Your Relationship Management Skills
As an Account Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully nurtured client partnerships in the past, highlighting your consultative approach and how it led to client satisfaction and loyalty.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with up-selling and cross-selling services. Share specific instances where you identified opportunities for growth within existing accounts and how you successfully converted new business leads into clients.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Zoho CRM and LinkedIn Sales Navigator, make sure you're comfortable discussing how you've used similar platforms in your previous roles. Highlight any specific achievements that resulted from your effective use of these tools.
✨Understand Cybersecurity Solutions
Given the focus on cybersecurity, brush up on the latest trends and challenges in the industry. Be prepared to discuss how you can align cybersecurity solutions with client needs, showcasing your understanding of their pain points and how you can help mitigate risks.
