At a Glance
- Tasks: Manage client relationships and drive new business in cybersecurity solutions.
- Company: Join a dynamic IT services company focused on cybersecurity and client success.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: Utilise tools like Zoho CRM and LinkedIn Sales Navigator to enhance your sales strategy.
- Why this job: Be part of a team that champions client success and tackles emerging cyber threats.
- Qualifications: 2+ years in sales or account management, preferably in cybersecurity or IT services.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an Account Manager to take ownership of a portfolio of strategic white-space customers, based at our Leeds site.
This is a high impact commercial role at the centre of our customer growth strategy. You'll be responsible for developing existing customer relationships while proactively identifying and securing new business opportunities within your account portfolio. Success in this role comes from combining strategic account management with consultative business development to maximise customer value and deliver sustainable revenue growth.
What You'll Be Doing
- Own and develop a portfolio of strategic customer relationships, acting as the primary commercial contact.
- Develop and execute Account Development Plans (ADPs) to drive long term revenue growth across managed and professional services.
- Identify, qualify and convert new business opportunities within existing customer accounts through proactive business development.
- Generate and maintain a healthy pipeline of expansion opportunities, consistently progressing opportunities through the sales cycle.
- Prospect into white space within customer organisations, building relationships with new stakeholders and decision makers.
- Lead quarterly business reviews, service reviews and strategic account planning sessions.
- Drive adoption of wider technology solutions across Networking, Cyber security, cloud, connectivity and managed services, including XDR, SIEM, SD WAN, Azure and Microsoft 365.
- Collaborate with Pre Sales, Technical and Delivery teams to develop customer solutions and successfully close opportunities.
- Prepare commercial proposals, manage negotiations and oversee the full contract lifecycle, including renewals and upselling.
- Monitor customer usage, business objectives and market trends to identify opportunities for growth and increased customer value.
- Consistently achieve or exceed revenue, gross profit and growth targets.
What We're Looking For
- 3+ years' experience in Account Management, Business Development or Sales within an MSP, Networking, cybersecurity or IT services environment.
- Proven ability to generate new revenue through account growth, upselling, cross selling and business development.
- Demonstrable success managing and expanding mid to large customer accounts against revenue targets.
- Strong commercial acumen with experience negotiating contracts, pricing and multi year agreements.
- Confident developing pipelines, forecasting opportunities and managing sales activity through a CRM.
- Consultative sales approach, with the ability to uncover customer challenges and position technology solutions that deliver measurable business outcomes.
- Good understanding of modern IT environments, including cloud, networking, cybersecurity, infrastructure and managed services.
- Experience engaging and influencing senior stakeholders, including IT leaders and business decision makers.
- Excellent presentation, communication and relationship management skills.
- Self motivated, proactive and comfortable identifying opportunities without waiting for inbound enquiries.
- Highly organised, resilient and able to thrive in a fast paced, high growth environment.
Account Manager in Leeds employer: Communicate Technology
As a Group Financial Controller at our dynamic and rapidly growing company, you will be part of a high-performance culture that values collaboration and technical excellence. With clear progression pathways and a comprehensive benefits package including private medical insurance and generous holiday allowances, we are committed to supporting your professional growth while ensuring a rewarding work-life balance. Join us in a pivotal role where your leadership will drive financial integrity and operational success across our expanding portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Familiarise yourself with the cybersecurity landscape. Understanding current trends and challenges in the industry will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Leverage LinkedIn to connect with industry professionals and potential clients. Building a strong network can open doors for new business opportunities and provide insights into client needs that you can address in your role.
✨Tip Number 3
Practice your consultative selling approach. Being able to ask the right questions and listen actively will help you uncover client pain points, allowing you to tailor your solutions effectively and build stronger relationships.
✨Tip Number 4
Get comfortable with CRM tools like Zoho and Apollo.io. Familiarity with these platforms will not only help you manage your sales pipeline efficiently but also demonstrate your readiness to hit the ground running in the role.
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management and B2B sales, particularly within the cybersecurity or IT services sectors. Use specific metrics to demonstrate your success in meeting or exceeding revenue targets.
Craft a Compelling Cover Letter:In your cover letter, emphasise your ability to build long-term client relationships and your consultative approach to understanding client needs. Mention any familiarity with tools like Zoho CRM or LinkedIn Sales Navigator to show you can manage sales pipelines effectively.
Showcase Your Achievements:Include examples of how you've successfully identified and converted new business opportunities in previous roles. Highlight any specific strategies you used to up-sell or cross-sell services that resulted in significant client satisfaction and loyalty.
Research the Company:Before applying, take time to understand the company's values, mission, and the specific challenges they face in the cybersecurity landscape. This knowledge will help you tailor your application and demonstrate your genuine interest in the role.
How to prepare for a job interview at Communicate Technology
✨Showcase Your Relationship Management Skills
As an Account Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully nurtured client partnerships in the past, highlighting your consultative approach and how it led to client satisfaction and loyalty.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with up-selling and cross-selling services. Share specific instances where you identified opportunities for growth within existing accounts and how you successfully converted new business leads into clients.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Zoho CRM and LinkedIn Sales Navigator, make sure you're comfortable discussing how you've used similar platforms in your previous roles. Highlight any specific achievements that resulted from your effective use of these tools.
✨Understand Cybersecurity Solutions
Given the focus on cybersecurity, brush up on the latest trends and challenges in the industry. Be prepared to discuss how you can align cybersecurity solutions with client needs, showcasing your understanding of their pain points and how you can help mitigate risks.
