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For Companies At a Glance
- Tasks: Manage client relationships and drive new business in cybersecurity solutions.
- Company: Join a dynamic IT services company focused on cybersecurity and client success.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: Utilise tools like Zoho CRM and LinkedIn Sales Navigator to enhance your sales strategy.
- Why this job: Be part of a team that champions client success and tackles emerging cyber threats.
- Qualifications: 2+ years in sales or account management, preferably in cybersecurity or IT services.
The predicted salary is between 28800 - 48000 £ per year.
Account Manager: Managed Security & Modern Infrastructure Services
Help drive the future of a secure, modern infrastructure!
Communicate is a leading, rapidly growing Managed Services Provider delivering advanced solutions across the UK. We help businesses modernise, protect, and streamline their environments through high-performance networks, resilient hosted platforms, and robust data protection. Our expertise spans advanced connectivity, cloud platforms, cyber security and secure infrastructure all delivered with a strong service mindset and deep technical capability.
As a Fortinet Expert Partner, Microsoft CSP Tier 1 Provider, Crowdstrike ELP and Veeam Silver Cloud Service Provider, we work with market-leading technologies to deliver resilient, high‑performance solutions our customers genuinely rely on.
THE ROLE
We’re expanding our commercial team and seeking a high‑performing Account Manager with strong experience across IT, cloud, SD‑WAN, infrastructure, or cybersecurity services. This role focuses on managing, developing, and growing existing customer accounts, ensuring they gain maximum value from our managed service portfolio including Fortinet, CrowdStrike, Microsoft Sentinel, Microsoft Defender, GRC, Penetration Testing, and Incident Response.
WHAT YOU’LL BE DOING
- Serve as the primary commercial contact and build strategic relationships.
- Lead service reviews, roadmap discussions, and account planning.
- Drive adoption and expansion of MSP services, Networking Solutions, CrowdStrike MDR/EDR, Microsoft Sentinel SIEM, Microsoft Defender XDR, GRC services, Pen Testing, and Incident Response retainers.
- Manage renewals, expansions, upsells, and all commercial activity.
- Collaborate with SOC, Security Consultants, Pre‑Sales, and Delivery teams.
- Introduce customers to wider services including Fortinet SD‑WAN, Azure, M365, Veeam, and hosted infrastructure.
WHAT WE’RE LOOKING FOR
- 3+ years in Account Management or customer‑focused roles within IT or cybersecurity.
- Strong understanding of Fortinet, CrowdStrike, Microsoft Sentinel, Defender, GRC, Pen Testing, and IR.
- Experience selling SD‑WAN, cloud services, hosted infrastructure, Backup/DR, Managed Security Services (MDR/EDR/XDR) and technical professional services.
- Strong communicator able to articulate technical value.
- Organised, target‑driven, and commercially minded.
WHY JOIN COMMUNICATE?
- Uncapped commission & clear progression.
- Growing business with long‑term opportunity.
- 25 days holiday + bank holidays (increasing with service).
- Private medical, life assurance & pension.
- Incentives, rewards & team events.
- Supportive, ambitious, technically strong culture.
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Account Manager employer: Communicate Technology
Contact Detail:
Communicate Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the cybersecurity landscape. Understanding current trends and challenges in the industry will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Leverage LinkedIn to connect with industry professionals and potential clients. Building a strong network can open doors for new business opportunities and provide insights into client needs that you can address in your role.
✨Tip Number 3
Practice your consultative selling approach. Being able to ask the right questions and listen actively will help you uncover client pain points, allowing you to tailor your solutions effectively and build stronger relationships.
✨Tip Number 4
Get comfortable with CRM tools like Zoho and Apollo.io. Familiarity with these platforms will not only help you manage your sales pipeline efficiently but also demonstrate your readiness to hit the ground running in the role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and B2B sales, particularly within the cybersecurity or IT services sectors. Use specific metrics to demonstrate your success in meeting or exceeding revenue targets.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to build long-term client relationships and your consultative approach to understanding client needs. Mention any familiarity with tools like Zoho CRM or LinkedIn Sales Navigator to show you can manage sales pipelines effectively.
Showcase Your Achievements: Include examples of how you've successfully identified and converted new business opportunities in previous roles. Highlight any specific strategies you used to up-sell or cross-sell services that resulted in significant client satisfaction and loyalty.
Research the Company: Before applying, take time to understand the company's values, mission, and the specific challenges they face in the cybersecurity landscape. This knowledge will help you tailor your application and demonstrate your genuine interest in the role.
How to prepare for a job interview at Communicate Technology
✨Showcase Your Relationship Management Skills
As an Account Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully nurtured client partnerships in the past, highlighting your consultative approach and how it led to client satisfaction and loyalty.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with up-selling and cross-selling services. Share specific instances where you identified opportunities for growth within existing accounts and how you successfully converted new business leads into clients.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Zoho CRM and LinkedIn Sales Navigator, make sure you're comfortable discussing how you've used similar platforms in your previous roles. Highlight any specific achievements that resulted from your effective use of these tools.
✨Understand Cybersecurity Solutions
Given the focus on cybersecurity, brush up on the latest trends and challenges in the industry. Be prepared to discuss how you can align cybersecurity solutions with client needs, showcasing your understanding of their pain points and how you can help mitigate risks.