Order Manager

JOB TITLE: Order Manager

DIVISION/BUSINESS UNIT: PMO

SALARY: Dependant on experience

Job Purpose

The order manager will receive and process orders for new or existing customers. The assigned orders will be proactively managed during delivery lifecycle, during which time they will be responsible for placing the order with suppliers, managing the supplier the order is placed with, providing regular updates to customers and partners during the delivery process.

Key Responsibilities

• Process all service orders allocated in a timely manner.
• Log all service orders via appropriate supplier portals and internal CRM.
• Keep all key stakeholders i.e. customers, Channel partners and internal colleagues updated regularly throughout the delivery process.
• Proactively manage supplier communication and activities throughout the delivery process - monitoring supplier portals and making direct contact via phone/e-mail.
• Ensure all systems such as the CRM are updated accurately and regularly.
• To maintain knowledge of systems, portals and identify any changes for inclusion in Handbook
• As and when required the team will provide assistance to colleagues by answering general queries or helping with ad-hoc activities.
• Applying templates and guidelines to collect and maintain data consistently
• Assist in management of risk, issue and change control processes
• Work with Project Manager and Project Co-Ordinators to maintain regular progress reporting
• Facilitate the quality review process
• Support project managers when closing projects

Knowledge / Skills / Background / Qualifications

• Experience in the delivery of services to a customer (ideally within the Telecoms or IT environment)
• Proficient in the use of Microsoft suite of applications (Word, Excel, PowerPoint, Outlook, MS Teams)
• Comfortable in communicating with customers over telephone, portals, email, chat.
• Diligent and accurate in capturing and relaying information over internal and external portals.

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