Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain and support our Managed Network infrastructure for seamless customer communication.
- Company: Join a dynamic team at Commsworld, a leader in network operations.
- Benefits: Competitive salary, flexible hours, and opportunities for continuous learning.
- Other info: Embrace a culture of growth and innovation in a supportive environment.
- Why this job: Make a real difference by enhancing customer experiences through tech support.
- Qualifications: Experience with networking technologies and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Commsworld Network Support engineer, you will be responsible for maintaining the Managed Network infrastructure that allows our customers to function and communicate, both internally and externally. Working in a small team you will have a proactive attitude towards debugging and resolving faults as well as strong experience in WAN and LAN support, recognising when to escape while managing customer expectations and managing the faults process. You will genuinely care about our customer’s experience and be comfortable providing telephone-based support. You should be able to articulate solutions in both a technical and non-technical manner as required. The ideal candidate will be an enthusiastic, hardworking engineer who is keen to deliver great service, has sound questioning and troubleshooting skills and is keen to learn through personal study and training, both formal and on the job.
Key Responsibilities
- Providing telephone and ticket-based customer support.
- Diagnosing and resolving faults.
- Ensuring that customers are updated within agreed SLA's.
- Maintain accurate records of activity taken throughout the lifecycle of a ticket.
- Support the team manager towards continued improvement of team processes.
- Flexible and willing to work outside core business hours as and when required.
- Be forward thinking and welcome continuous career development.
Knowledge / Skills / Background / Qualifications
- Juniper / Cisco / HP routing, switching, wireless.
- Fortinet Firewalls.
- HPE Aruba Airwave / ClearPass.
- Meraki / Ubiquiti.
- Solarwinds.
- Routing protocols (OSPF, BGP).
- VoIP / SIP.
- LAN/WAN concepts including Fibre, Ethernet, xDSL.
- Excellent communication – written and oral.
- Organising and multitasking.
- Excellent interpersonal skills.
Network Support Engineer employer: Commsworld
Contact Detail:
Commsworld Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Network Support Engineers, listen up! When you're prepping for interviews, brush up on your technical knowledge, especially around WAN and LAN support. We want to see you confidently explain complex concepts in simple terms – it shows you really care about customer experience!
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to current or former employees at Commsworld through LinkedIn. A friendly chat can give you insider info and might just help us put in a good word for you when you apply through our website.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or family where you can role-play as both the interviewer and interviewee. This will help you articulate your troubleshooting skills and customer service approach more effectively.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. We love seeing candidates who are proactive and genuinely interested in joining our team!
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with WAN and LAN support, and any relevant technologies like Juniper or Cisco. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how you can contribute to our team. Be sure to mention your troubleshooting skills and your proactive attitude towards resolving faults.
Showcase Your Communication Skills: Since this role involves providing telephone-based support, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don't hesitate to show your ability to explain technical concepts in a way that's easy to understand.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and we love seeing applications come directly from interested candidates like you. Don’t miss out on the opportunity to join our team!
How to prepare for a job interview at Commsworld
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Juniper, Cisco, and HP technologies. Be ready to discuss specific routing protocols like OSPF and BGP, as well as your experience with WAN and LAN support. This will show that you're not just familiar with the tech but can also apply it in real-world scenarios.
✨Practice Your Communication Skills
Since you'll be providing telephone-based support, it's crucial to articulate solutions clearly. Try explaining complex technical concepts in simple terms to a friend or family member. This will help you demonstrate your ability to communicate effectively with customers who may not have a technical background.
✨Show Your Problem-Solving Attitude
Prepare examples of how you've diagnosed and resolved faults in the past. Think about times when you had to manage customer expectations while troubleshooting. Highlighting your proactive approach will resonate well with the interviewers, as they value engineers who genuinely care about customer experience.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to network issues or customer interactions. Practice responding to these scenarios by outlining your thought process and the steps you would take. This will showcase your critical thinking and ability to handle pressure, which is key for this role.