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- Tasks: Install and connect customer equipment while supporting remote diagnostics.
- Company: Join Commsworld, a leading managed networks provider in Edinburgh.
- Benefits: Company van, laptop, mobile phone, and PPE provided.
- Other info: Flexible hours and opportunities for continuous career development.
- Why this job: Be part of a growing team and learn about cutting-edge networking technologies.
- Qualifications: Full UK driving licence and familiarity with networking hardware required.
The predicted salary is between 30000 - 40000 £ per year.
Commsworld are recruiting for field engineers to assist with the deployment of Customer Premises Equipment (CPE) as our installation base continues to expand. The primary function of this role is to install and connect pre-configured devices in customer premises, working in conjunction with desk-based engineers who will confirm remote access. There will be a requirement to provide remote hands to assist desk-based engineers with diagnostics and fault finding. Current requirements will also involve installing hardware into street cabinets. Appropriate training will be provided together with, company van, laptop, mobile phone, PPE etc. The ideal candidate will be enthusiastic, with an attention to detail, good customer facing skills and a willingness to learn about the technologies we work with.
Key Responsibilities
- Provide installation support reporting to Commsworld Managed Networks Team.
- Provide remote hands and hardware support to Commsworld Support Team.
- To work in an organised, timely and safe manner.
- To provide progress updates using Commsworld CRM and support tools.
Knowledge / Skills / Background / Qualifications
- Full UK Driving Licence
- Familiar with networking hardware
- Excellent communication – written and oral
Professional Profile
- Flexible and willing to work outside core business hours as and when required.
- To be forward thinking and welcome continuous career development.
Network Field Service Engineer in Edinburgh employer: Commsworld
Contact Detail:
Commsworld Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Field Service Engineer in Edinburgh
✨Tip Number 1
Get to know the company! Research Commsworld and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about scenarios where you've demonstrated problem-solving skills or customer service excellence – these are key in this role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Network Field Service Engineer in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and customer service shine through. We want to see that you're excited about the role and ready to learn more about networking hardware!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing candidates who can connect their past roles to what we do at Commsworld.
Be Clear and Concise: In your written application, keep things straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Commsworld
✨Know Your Networking Stuff
Brush up on your knowledge of networking hardware and technologies. Be ready to discuss specific devices you've worked with and how they function. This shows you're not just enthusiastic but also knowledgeable about the field.
✨Show Off Your Communication Skills
Since this role involves working closely with both customers and desk-based engineers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in tricky situations.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you had to diagnose and resolve issues on-site. Be prepared to walk through your thought process during these situations. This will highlight your ability to think on your feet and work under pressure.
✨Be Ready for a Hands-On Assessment
Expect some practical questions or even a hands-on assessment during the interview. Familiarise yourself with common installation processes and safety protocols. Showing that you can handle the physical aspects of the job will set you apart.