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For Companies At a Glance
- Tasks: Diagnose and resolve complex network issues while supporting exciting projects.
- Company: Dynamic tech company focused on innovative networking solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a collaborative environment with excellent career advancement potential.
- Why this job: Join a team where your skills can shine and make a real impact.
- Qualifications: Experience in network engineering with strong LAN and WiFi knowledge.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced 2nd / 3rd Line Network Engineer with a strong focus on LAN and Wireless networking, ideally with hands-on experience of Aruba technologies. This role combines operational support (fault tickets and escalations) with project work, delivering high-quality network solutions for our customers. You will be a technically strong engineer with excellent customer-facing skills, comfortable working independently while also collaborating with colleagues, customers, and third-party vendors.
Responsibilities
- Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
- Manage and progress fault tickets through to resolution within agreed SLAs.
- Perform root cause analysis and implement permanent fixes.
- Produce clear technical notes, incident reports, and documentation.
- Provide 2nd and 3rd line support for LAN and WiFi networks.
Projects & Change
- Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
- Carry out network changes in line with change management processes.
- Work closely with customers during project delivery, from planning through to handover.
- Support and deliver network projects, including upgrades, migrations, and new deployments.
Customer Engagement
- Communicate effectively with both technical and non-technical stakeholders.
- Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements.
- Maintain a professional and customer-focused approach at all times.
- Act as a trusted technical adviser to customers.
Qualifications
- Proven experience in a 2nd or 3rd line network engineering role.
- Strong knowledge of LAN and WiFi technologies.
- Solid understanding of: Switching & VLANs; Wireless standards (802.11); Network security fundamentals; Troubleshooting complex network issues.
- Experience working with ticketing systems and incident management processes.
- Experience supporting network-related projects alongside BAU support.
- Strong documentation and communication skills.
Desirable
- Experience in customer environments (MSP or enterprise).
- Relevant certifications (e.g. Aruba, Cisco, or equivalent).
- Hands-on experience with Aruba networking products, including Aruba Wireless Access Points & Switches, Aruba Airwave, Aruba Central, Aruba ClearPass.
Working Arrangements
- You must be based in Scotland and able to travel when required.
- Hybrid Home / Our Edinburgh office.
- Customer sites (primarily within Scotland but may include other sites within the UK on occasion).
Personal Attributes
- Strong problem-solving mindset.
- Calm and methodical when dealing with incidents.
- Customer-focused with excellent interpersonal skills.
- Able to balance workload with project delivery.
- Self-motivated and comfortable working remotely part time.
3rd Line Network Engineer – LAN & WiFi (Aruba) in Edinburgh employer: Commsworld
Contact Detail:
Commsworld Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Network Engineer – LAN & WiFi (Aruba) in Edinburgh
✨Tip Number 1
Network your way to success! Reach out to your connections in the industry, especially those who work with LAN and WiFi technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your hands-on experience with Aruba technologies. This will not only impress potential employers but also give you confidence during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or colleagues to refine your communication skills. Focus on explaining complex network issues in simple terms, as you'll need to engage with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 3rd Line Network Engineer – LAN & WiFi (Aruba) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with LAN and WiFi technologies, especially any hands-on work with Aruba products. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex network issues. We love seeing candidates who can think on their feet and tackle challenges head-on.
Keep It Professional: When writing your cover letter, maintain a professional tone while also letting your personality shine through. Remember, we value excellent communication skills, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Commsworld
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN and WiFi technologies, especially Aruba products. Be ready to discuss specific experiences where you've diagnosed and resolved complex network issues, as this will show your hands-on expertise.
✨Prepare for Customer Engagement Scenarios
Since the role involves a lot of customer interaction, think about past experiences where you've communicated technical information to non-technical stakeholders. Practise explaining complex concepts in simple terms, as this will demonstrate your ability to be a trusted adviser.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you approach troubleshooting and root cause analysis. Have examples ready that highlight your calm and methodical approach when dealing with incidents, as well as how you implement permanent fixes.
✨Familiarise Yourself with Change Management Processes
Understand the importance of change management in network projects. Be ready to talk about your experience with managing fault tickets and how you ensure changes are carried out smoothly, as this will reflect your ability to balance workload with project delivery.