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- Tasks: Diagnose and resolve complex network issues while delivering high-quality solutions.
- Company: Dynamic tech company focused on innovative networking solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a supportive environment with excellent career advancement opportunities.
- Why this job: Join a team where your skills can shine and make a real impact.
- Qualifications: Experience in 2nd/3rd line network engineering with strong LAN and WiFi knowledge.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced 2nd / 3rd Line Network Engineer with a strong focus on LAN and Wireless networking, ideally with hands-on experience of Aruba technologies. This role combines operational support (fault tickets and escalations) with project work, delivering high-quality network solutions for our customers. You will be a technically strong engineer with excellent customer-facing skills, comfortable working independently while also collaborating with colleagues, customers, and third-party vendors.
Responsibilities
- Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
- Manage and progress fault tickets through to resolution within agreed SLAs.
- Perform root cause analysis and implement permanent fixes.
- Produce clear technical notes, incident reports, and documentation.
- Provide 2nd and 3rd line support for LAN and WiFi networks.
Projects & Change
- Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
- Carry out network changes in line with change management processes.
- Work closely with customers during project delivery, from planning through to handover.
- Support and deliver network projects, including upgrades, migrations, and new deployments.
Customer Engagement
- Communicate effectively with both technical and non-technical stakeholders.
- Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements.
- Maintain a professional and customer-focused approach at all times.
- Act as a trusted technical adviser to customers.
Qualifications
- Proven experience in a 2nd or 3rd line network engineering role.
- Strong knowledge of LAN and WiFi technologies.
- Solid understanding of: Switching & VLANs; Wireless standards (802.11); Network security fundamentals; Troubleshooting complex network issues.
- Experience working with ticketing systems and incident management processes.
- Experience supporting network-related projects alongside BAU support.
- Strong documentation and communication skills.
Desirable
- Experience in customer environments (MSP or enterprise).
- Relevant certifications (e.g. Aruba, Cisco, or equivalent).
- Hands-on experience with Aruba networking products, including Aruba Wireless Access Points & Switches, Aruba Airwave, Aruba Central, Aruba ClearPass.
Working Arrangements
- You must be based in Scotland and able to travel when required.
- Hybrid Home / Our Edinburgh office.
- Customer sites (primarily within Scotland but may include other sites within the UK on occasion).
Personal Attributes
- Strong problem-solving mindset.
- Calm and methodical when dealing with incidents.
- Customer-focused with excellent interpersonal skills.
- Able to balance workload with project delivery.
- Self-motivated and comfortable working remotely part time.
3rd Line Network Engineer – LAN & WiFi (Aruba) employer: Commsworld
Contact Detail:
Commsworld Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Network Engineer – LAN & WiFi (Aruba)
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to LAN and WiFi technologies. This is a great way for us to connect with potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in practical settings. Consider setting up a home lab to experiment with Aruba technologies. We can use this experience to discuss during interviews, demonstrating our hands-on knowledge and problem-solving abilities.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to network troubleshooting. We should also be ready to explain our thought process clearly, as communication is key when dealing with both technical and non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our applications to highlight our relevant experience with LAN and WiFi technologies, making us stand out from the crowd.
We think you need these skills to ace 3rd Line Network Engineer – LAN & WiFi (Aruba)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with LAN and WiFi technologies, especially any hands-on work with Aruba products. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex network issues. We love seeing candidates who can think on their feet and tackle challenges head-on.
Keep It Professional: When writing your cover letter, maintain a professional tone while also letting your personality shine through. Remember, we value excellent customer-facing skills, so show us how you engage with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Commsworld
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN and WiFi technologies, especially Aruba products. Be ready to discuss specific experiences where you've diagnosed and resolved complex network issues, as this will show your hands-on expertise.
✨Prepare for Customer Engagement Scenarios
Since the role involves a lot of customer interaction, think about past experiences where you've communicated technical information to non-technical stakeholders. Practise explaining complex concepts in simple terms to demonstrate your customer-facing skills.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you approach troubleshooting and root cause analysis. Have examples ready that highlight your calm and methodical approach when dealing with incidents, as this is crucial for the role.
✨Familiarise Yourself with Change Management Processes
Understand the importance of change management in network projects. Be ready to talk about your experience with managing fault tickets and implementing network changes, as this will show your ability to balance operational support with project work.