Commsworld is seeking a Head of Customer Experience to own the end-to-end customer journey from order through live service and fault resolution. You will lead Order Management, Customer Service, the Customer Management Office and Service Management, unifying processes and measures across teams.
You will set one set of customer metrics, oversee service reviews, and act as the senior escalation point for service matters while driving improvements through AI tooling and automation.
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Senior Leader, End-to-End Customer Experience employer: Commsworld Ltd.
Commsworld Ltd. is an excellent employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong focus on employee development, we provide ample opportunities for growth within the IT and telecommunications sectors, all while contributing to meaningful public sector projects. Our supportive culture values teamwork and customer service, making it a rewarding place to advance your career.
