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- Tasks: Diagnose network issues and deliver high-quality LAN and WiFi solutions.
- Company: Dynamic tech company based in Edinburgh with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work in a supportive environment with excellent career advancement opportunities.
- Why this job: Join a team where your skills can shine and make a real impact.
- Qualifications: Experience in network engineering and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
DIVISION/BUSINESS UNIT: Networks
OFFICE BASE: Edinburgh / Hybrid
Role Overview
We are looking for an experienced 2nd / 3rd Line Network Engineer with a strong focus on LAN and Wireless networking, ideally with hands-on experience of Aruba technologies. This role combines operational support (fault tickets and escalations) with project work, delivering high-quality network solutions for our customers. You will be a technically strong engineer with excellent customer-facing skills, comfortable working independently while also collaborating with colleagues, customers, and third-party vendors.
As a minimum you may be called upon to undertake all or some of these activities as required:
- Operational Support
- Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
- Manage and progress fault tickets through to resolution within agreed SLAs.
- Perform root cause analysis and implement permanent fixes.
- Produce clear technical notes, incident reports, and documentation.
- Provide 2nd and 3rd line support for LAN and WiFi networks.
- Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
- Carry out network changes in line with change management processes.
- Work closely with customers during project delivery, from planning through to handover.
- Support and deliver network projects, including upgrades, migrations, and new deployments.
- Communicate effectively with both technical and non-technical stakeholders.
- Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements.
- Maintain a professional and customer-focused approach at all times.
- Act as a trusted technical adviser to customers.
Knowledge / Skills / Background / Qualifications
- Proven experience in a 2nd or 3rd line network engineering role.
- Strong knowledge of LAN and WiFi technologies.
- Experience working with ticketing systems and incident management processes.
- Experience supporting network-related projects alongside BAU support.
- Strong documentation and communication skills.
- Solid understanding of:
- Switching & VLANs
- Wireless standards (802.11)
- Network security fundamentals
- Troubleshooting complex network issues
Desirable (Ideally)
- Experience in customer environments (MSP or enterprise).
- Relevant certifications (e.g. Aruba, Cisco, or equivalent).
- Hands-on experience with Aruba networking products, including:
- Aruba Wireless Access Points & Switches
- Aruba Airwave
- Aruba Central
- Aruba ClearPass
Working Arrangements
You must be based in Scotland and able to travel when required. Hybrid Home / Our Edinburgh office. Customer sites (primarily within Scotland but may include other sites within the UK on occasion).
Personal Attributes
- Strong problem-solving mindset.
- Calm and methodical when dealing with incidents.
- Customer-focused with excellent interpersonal skills.
- Able to balance support workload with project delivery.
- Self-motivated and comfortable working remotely part time.
3rd Line Network Engineer – LAN & WiFi (Aruba) in Edinburgh employer: Commsworld Ltd.
Contact Detail:
Commsworld Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Network Engineer – LAN & WiFi (Aruba) in Edinburgh
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to LAN and WiFi technologies. This is a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your hands-on experience with Aruba technologies. Include case studies of past projects or incidents you've resolved to demonstrate your expertise.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to network troubleshooting and project management. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your customer-focused approach and problem-solving mindset.
We think you need these skills to ace 3rd Line Network Engineer – LAN & WiFi (Aruba) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with LAN and WiFi technologies, especially any hands-on work with Aruba products. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex network issues. We love seeing candidates who can think on their feet and tackle challenges head-on.
Keep It Professional: When writing your cover letter, maintain a professional tone while also letting your personality shine through. We appreciate a friendly approach, but remember to keep it customer-focused!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Commsworld Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of LAN and WiFi technologies, especially Aruba products. Be ready to discuss your hands-on experience with these technologies and how you've tackled complex network issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved network incidents. Think about specific situations where you performed root cause analysis and implemented permanent fixes, as this will demonstrate your technical prowess and calm approach under pressure.
✨Communicate Like a Pro
Since this role involves liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Be ready to showcase your documentation skills by discussing how you produce clear technical notes and incident reports.
✨Be Customer-Focused
Highlight your customer-facing experience and how you've maintained a professional approach while delivering support. Share instances where you've acted as a trusted technical adviser, ensuring that customer needs are met throughout project delivery.