Comms-care UK is seeking a Service Delivery Manager to oversee the contractual deliverables for assigned accounts and ensure end-to-end customer service within approved margins.
You will drive service improvements, follow ITIL practices, manage risks, and coordinate with the Account Manager to identify opportunities and report on performance.
The role emphasizes client satisfaction, SLAs, CSATs and continual service delivery excellence for a growing MSP-focused partnership.
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Strategic Service Delivery Manager (IT MSP) in Northwich employer: Comms-Care UK
Ingram Micro Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Northwich. Employees benefit from a hybrid working model, competitive compensation, and ample opportunities for professional growth, making it an ideal place for those looking to thrive in their careers while delivering exceptional customer experiences.
