Field Network Engineer
Location: South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential.
Salary: salary dependent on experience, plus company car, fuel card, paid overtime and on-call and expenses covered.
Due to continued growth, Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively.
Responsibilities
- Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.
- Installing and supporting network devices, PCs and Servers for our customers.
- Remote and onsite troubleshooting.
- Pre-staging of router and switch installations according to documentation.
- Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
- Project based site survey and documentation.
- Post-Sales support.
- Site visits to assess and swap non-functional equipment.
There will also be an On Call requirement of not more than 1 week in 3.
Requirements
- Experience using Cisco, Draytek, Zyxel, Netgear routers.
- Experienced in Cisco, Aruba and HP switches.
- 1st/ 2nd line Server/PC hardware break fix support.
- Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
- Experience providing network and PC/ Server field engineering services to high profile customers.
- A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
- Applies knowledge and skills through handling problems beyond own area of expert.
Benefits
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
About Ingram Micro Group
We Are Ingram Micro Group Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience.
We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.
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Field Network Engineer employer: Comms-Care UK
Ingram Micro Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Northwich. Employees benefit from a hybrid working model, competitive compensation, and ample opportunities for professional growth, making it an ideal place for those looking to thrive in their careers while delivering exceptional customer experiences.
