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- Tasks: Be the friendly face of our organisation, answering public inquiries and solving problems with care.
- Company: Join the Commonwealth War Graves Commission, dedicated to honouring those who served.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and flexible working options.
- Other info: Hybrid role offering a supportive environment and opportunities for personal growth.
- Why this job: Make a difference by helping the public connect with our mission and values.
- Qualifications: Experience in managing inquiries, strong IT skills, and effective communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Commonwealth War Graves Commission in Maidenhead is looking for a Full Time Public Inquiry Coordinator. You will be the first point of contact for the public, skilled in answering inquiries, solving problems, and guiding with care.
Candidates should have experience in managing a variety of public inquiries, strong IT skills particularly in Microsoft Office and Salesforce CRM, and be able to communicate effectively in diverse contexts.
We offer benefits like 25 days annual leave, a generous pension scheme, and flexible working arrangements.
Public Enquiries Specialist — Hybrid employer: Commonwealth War Graves Commission
Contact Detail:
Commonwealth War Graves Commission Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Enquiries Specialist — Hybrid
✨Tip Number 1
Make sure you research the Commonwealth War Graves Commission and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for the public, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Brush up on your IT skills, especially in Microsoft Office and Salesforce CRM. Familiarity with these tools can set you apart from other candidates, so consider taking a quick online course if you need a refresher.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Public Enquiries Specialist — Hybrid
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for public service shine through. We want to see how excited you are about the role and how you can contribute to our mission at the Commonwealth War Graves Commission.
Tailor Your Experience: Make sure to highlight your experience in managing public inquiries. We’re looking for specific examples that showcase your problem-solving skills and ability to communicate effectively in diverse contexts.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills, especially in IT and CRM systems, are easy to spot.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Commonwealth War Graves Commission
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Enquiries Specialist. Familiarise yourself with the Commonwealth War Graves Commission's mission and values, as well as common public inquiries they handle. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves interacting with the public, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in diverse contexts before. This could be through previous jobs or volunteer work where you had to solve problems or guide people.
✨Demonstrate Your IT Proficiency
Brush up on your Microsoft Office skills and get familiar with Salesforce CRM if you haven't used it much before. During the interview, be ready to discuss how you've used these tools in past roles to manage inquiries or improve processes. Showing that you're tech-savvy will give you an edge.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, the types of inquiries you'll handle, or the training process. This shows your genuine interest in the position and helps you assess if it's the right fit for you.