DMV is seeking an experienced customer service applicant to work as a Work leader in the Stafford customer service center. Customer Service Centers are normally open and staffed Monday through Saturday.
The DMV Work Leader serves as a subject matter expert and team leader, guiding CSC Generalists, Senior Generalists, and wage employees in delivering accurate, efficient, and courteous customer service. This role oversees complex customer service transactions, supports compliance with DMV regulations, and assists with training and mentoring staff. The Work Leader serves as a liaison between management and frontline employees and may assume management‑level responsibilities in the absence of CSC management, ensuring the continuity of operations.
DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
Minimum Qualifications
- Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues.
- Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
- Proficiency in financial procedures, including fee processing and documentation.
- Awareness of privacy standards for handling and protecting sensitive customer information.
- Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
- Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
- Proficiency in Microsoft Office Suite, DMV‑specific software, and other technical tools to manage operations.
- Strong organizational and multitasking skills to manage daily operations efficiently in a high‑pressure environment.
- Communication skills for clear and effective interactions with team members, customers, and stakeholders.
Additional Considerations
- Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
- Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
- Advanced problem‑solving abilities to analyze situations, make informed decisions, and implement effective solutions.
- Adaptability to frequent changes in policies, procedures, and technologies.
- Leadership skills to foster a collaborative and productive team environment.
Special Instructions
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable. As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.
All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act. DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non‑profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Contact Information
Name: DMV Employment
Phone: 703=530-3565
Email: ov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.
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Dmv Customer Service Center Work Leader - Stafford Csc - 02121 employer: Commonwealth of Virginia
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