Title: Progress Specialist (Remediation/ Retention) (Norfolk Campus)
Agency: Tidewater Community College
Location: Norfolk - 710
FLSA: Nonexempt
Hiring Range: $26.00 per hour, part time
Full Time or Part Time: Part Time
Job Description:
Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
Position Summary:
The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell-eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experiencing challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop-outs through personalized outreach, timely referrals, and coordination with faculty and support services.
This Progress Specialist Recruitment is a grant funded position.
Functional Responsibilities:
- Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
- Monitor alerts and academic performance of at-risk students using EAB Navigate and institutional data systems.
- Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
- Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
- Provide proactive support to re-engage students and connect them to appropriate services.
- Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
- Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
- Design and host small-group workshops focused on academic recovery, time management, college navigation, and other student success topics.
- Participate in retention team meetings and institution-wide student success campaigns.
- Generate and analyze retention risk reports to inform outreach strategies and improve interventions.
Minimum Qualifications:
- Experience in academic advising, retention, student success, or a related area.
- Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
- Knowledge of issues impacting Pell-eligible and underserved student populations.
- Student-centered mindset with a proactive, solution-oriented approach.
- Strong organizational and data management skills.
- Ability to work independently and collaboratively across departments.
- Commitment to student services.
Additional Considerations:
- Experience using student support platforms such as EAB Navigate, PeopleSoft, or similar.
- Knowledge of issues impacting Pell-eligible and underserved student populations.
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Progress Specialist (Remediation/ Retention) (Norfolk Campus) in Norwich employer: Commonwealth of Virginia
As a Medical Director at Deerfield Correctional Center, you will join a dedicated team committed to providing high-quality healthcare in a unique environment. The role offers competitive benefits, including a generous sign-on bonus or student loan repayment options, and fosters a collaborative work culture that values diversity and inclusivity. With opportunities for professional growth and development, this position is ideal for those looking to make a meaningful impact in the correctional healthcare field.
