Interagency Services Administrator - Children'S Services Act(Chesterfield-Colonial Heights)

This job announcement is a courtesy job post for the Chesterfield-Colonial Heights local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

Customer Experience: It’s Our Business, It’s Our Passion. The Department of Social Services is dedicated to serving the community and our Mission is to provide advocacy and excellent services that encourage self-sufficiency; preserve and restore families; and protect the well-being of children, senior citizens, and people with disabilities. We have a culture that is invested in making a meaningful difference by providing quality customer service, recruiting a strong workforce, incorporating efficient business practices, and partnering with our community. The department is seeking a dedicated team player who wants to be part of a culture of high performers who strive to make contributions to those in need.

What You Do and How You Do It: This position is responsible for implementing and managing the Children’s Services Act (CSA) for Chesterfield County and the City of Colonial Heights. The candidate will provide department leadership and staff support to monitor, manage, and analyze state and local policy and procedures; analyze CSA budget, expenditures, and contracts; oversee fiscal monthly reports; and administrative support to the Community Policy and Management Team. The position is responsible for overseeing the program budget, recruit, hire, train, supervise and evaluate staff for CSA operations; provide and monitor ongoing training to six local departments on state/local policies and regulations and local case management duties; participate in inter-departmental teams regarding youth services and programs; provide consultation to direct care staff from local departments on CSA eligibility; design local policies to meet laws and policies related to CSA; recruit and train required community team members.

This position is responsible for program oversight and compliance in developing individual service plans for eligible CSA service recipients; managing program compliance and reporting; developing and implementing department quality control and outcome indicators and reports; and designing and managing official records of CSA. This position works with external contracted service providers and is responsible for working closely with the County’s Attorney’s Office and Risk Management to develop, manage and monitor contracts with private vendors; manage fiscal and clinical aspects of provider services from initiation of contracts, enforcing state and local requirements, rate negotiation, and monitor monthly invoices and payment processes; monitoring contractual services through team training, site visits, records and case reviews, active state licensure status; and lead in resolving contract infractions and grievances. Perform other work as required.

Here’s What You Need: Bachelor's degree in a Human Services field or related area supplemented with work experience in the assigned program areas OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

• Demonstrated ability to communicate effectively both orally and in writing;
• Gather and interpret data, reach logical conclusions and present findings and recommendations;
• Assess program and staff needs;
• Plan, coordinate and evaluate program activities;
• Train, advise, direct and evaluate others on the program requirements;
• Maintain effective working relationships with others;
• Identify problems and needs and assess services in problem solving.

Demonstrated ability to:

• Interpret and apply regulations and procedures;
• Conduct effective training;
• Public speaking;
• Interact professionally with a diverse group of people;
• Produce meaningful, clear, and concise documents with the proper grammar and usage;
• Organize and prepare statistical records;
• Perform mathematical calculations;
• Read, understand, and interpret program/technical reports and related materials.

Working knowledge of:

• Principles and practices of assigned human services programs;
• Occupations and activities characteristic of assigned program services;
• Program practices, techniques, and methods;
• Project management processes and techniques;
• Local service agencies and organizations and departmental programs and activities;
• Program management and development;
• Laws, regulations, policies and standards related to the program;
• Program goals and objectives;
• Program terminology, principles and methods utilized in the program;
• Human behaviour.

We’re Looking for Ideal Candidates Who Have (Preferred):

• Master’s Degree in Human Services or related field and 5 years of progressive professional experience in human services field especially in children and family services area preferred.
• Clinical skills and program and policy management experience preferred.
• Extensive knowledge of federal, state, and local children’s programs preferred.
• Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations preferred.
• Current knowledge of state regulations and laws pertaining to youth services (foster care, special education, mental health, and juvenile justice) and funding streams (Medicaid, Title IVE, adoption subsidy, etc.) directly related to the program preferred.
• Experience in program compliance, program audits, accountability practices, data collection, reporting, and analysis preferred.
• Ability to demonstrate community and team building, facilitation, and processes such as strategic planning and consensus building preferred.
• Current valid driver's license and good driving record required.

Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre-employment drug testing, FBI criminal background check and education/degree verification are required. A Chesterfield County application is also required and must be submitted online by the deadline.

This position manages an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.

What’s In It For You? If you are passionate about making a difference in the community, join our team. We work hard to achieve our mission, but we also value work-life balance through paid-time off and flexible work schedules. We support professional development through career development plans, tuition reimbursement program, our award-winning learning and development programs, and opportunities for advancement within the organization. Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience.