Program Support Technician Sr in Chesterfield

Previous Applicants Need Not Re-Apply

About the Position

The Virginia State Police (VSP) is seeking to hire a Program Support Technician Senior in our Human Resources (HR) Division at our Administrative Headquarters in North Chesterfield, Virginia. The job duties for this position include but are not limited to:

• Reporting to the HR Projects and Training Coordinator, the Program Support Technician Senior provides advanced administrative and program support for the Agency’s online performance management system.
• Performing specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements.
• Assisting supervisors and employees with routine system questions, maintains accurate logs and records, monitors workflow status, and prepares standard reports to support HR operations.
• Ensuring work is completed using established procedures, policies, and guidelines, with responsibility for independently prioritizing assignments and resolving routine issues.

About the Agency

At the Virginia State Police, we are more than just a law enforcement organization — we’re a united team of problem‑solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia. When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement — together. We prioritize the readiness and well‑being of all our people, entrusting decision‑making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP.

Minimum Qualifications

• Knowledge of HR office practices, recordkeeping and administrative procedures.
• Data entry processes and workflow tracking.
• Understanding of document management and data entry practices, including management of secure/confidential records.
• General rules and regulations relevant to the review, collection, and protection of public and private information.
• Using Microsoft Office products including Excel for sorting, filtering, and lookups.
• Organizing and prioritizing work to meet deadlines.
• Customer service and communicating clearly in writing and verbally.
• Operating and learning office software systems.
• Document sharing via web-based communication tools such as SharePoint/Teams.
• Technical troubleshooting (workflow errors, routing, and access issues).
• Review documents for completeness and accuracy.
• Follow established procedures and apply policy guidance to administrative tasks.
• Troubleshoot routine issues and elevate more complex problems.
• Work independently on recurring tasks while supporting team needs.
• Collect, interpret, and summarize data from a variety of sources to identify discrepancies.
• Recognize process inefficiencies and recommend improvements.
• Maintain accuracy and confidentiality with sensitive personnel data and situations.
• Effectively utilize technology, operate a computer, learn new systems and software and adapt to process change.
• Build rapport across HR and operational units.
• Work effectively through peak times of high-volume workloads.
• Establish and maintain working relationships with internal and external stakeholders.
• Experience performing administrative, program, or technical support, including records management and data verification, in a professional environment.
• Experience using computer‑based systems and Microsoft Office applications.
• Experience providing customer service in an office environment.
• Graduation from high school or equivalent.

Additional Considerations

• Knowledge of performance review and evaluation processes highly preferred.
• Experience supporting HR or other specialized administrative programs preferred.
• Experience using system reports or tracking tools to evaluate data accuracy, identify workflow issues, or support program‑level decision‑making is preferred.

Employment Equity Opportunity Statement

It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. This policy shall be adhered to in all aspects of Departmental employment practices. It does not permit the lowering of bona fide job requirements, performance criteria, or qualifications to give preference to any state employee or applicant for state employment based on the above prohibitions.

Reasonable Accommodations Are Available Upon Request

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

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