At a Glance
- Tasks: Assist customers with transactions and provide excellent service at the DMV.
- Company: Join Virginia's DMV, a trusted service provider for millions.
- Benefits: Flexible part-time hours, training provided, and growth opportunities.
- Other info: Bilingual candidates are encouraged to apply; dynamic team environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 12 - 15 £ per hour.
Virginia's Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Hampton Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.
The selected applicants will handle various customer transactions, including:
- Communicating policies, procedures, and regulations
- Issuing IDs
- Processing applications
- Administering vision, driver, and in-car road tests
- Processing vehicle registrations and titling
- Tax collection and other DMV related services
Training will be provided to ensure your success. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Minimum Qualifications
- Customer service experience
- Knowledge of personal computers, computer information systems, databases and how they support service operations
- Mathematics and basic accounting practices and principles such as reconciliations
- Ability to interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures
- Ability to adapt to frequent statute, policy and procedural changes
- Ability to analyze records, files and other documents to reach logical and legal conclusions
- Proven ability to work well under pressure during peak workload periods
- Ability to work cooperatively with others in a team environment
- Ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population
- Ability to complete required employee training
- Ability to perform work tasks at different work stations within the CSC as assigned
- Ability to operate all equipment necessary to perform the job
Must be able to work Monday-Saturday with varied hours. Preferred experience with Privacy Protection Act, DMV policies and procedures related to CSC operations.
Additional Considerations
Bilingual encouraged to apply.
Background and Employment Verification
Selected candidates must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify. All applicants for employment must consent to a background check, including a fingerprint-based criminal history check, driver record check, and background investigation. As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.
Contact Information
Name: DMV Employment
Phone: 1 804-528-3804
Email: (contact email required)
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.
Dmv Customer Service Technician (Part-Time/Wage) - Hampton 03032 in Charlton employer: Commonwealth of Virginia
As a Medical Director at Deerfield Correctional Center, you will join a dedicated team committed to providing high-quality healthcare in a unique environment. The role offers competitive benefits, including a generous sign-on bonus or student loan repayment options, and fosters a collaborative work culture that values diversity and inclusivity. With opportunities for professional growth and development, this position is ideal for those looking to make a meaningful impact in the correctional healthcare field.
StudySmarter Expert Advice🤫
We think this is how you could land Dmv Customer Service Technician (Part-Time/Wage) - Hampton 03032 in Charlton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Commonwealth of Virginia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Commonwealth of Virginia and let us see your personality shine through!
We think you need these skills to ace Dmv Customer Service Technician (Part-Time/Wage) - Hampton 03032 in Charlton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Commonwealth of Virginia.
Get Familiar with Our Brand:Before applying, take some time to learn about Commonwealth of Virginia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Commonwealth of Virginia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Commonwealth of Virginia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Commonwealth of Virginia will surely appreciate.
