At a Glance
- Tasks: Engage with customers to support their banking needs and provide tailored financial solutions.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Flexible part-time hours, career growth opportunities, and a chance to make a real impact.
- Other info: Dynamic team atmosphere with a focus on community and customer wellbeing.
- Why this job: Help customers achieve their financial dreams while building your career in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Part Time Roster (24 hours per week):
- Monday: 9.30am - 4.00pm
- Tuesday: 9.30am - 4.00pm
- Wednesday: OFF
- Thursday: 9.30am - 4.00pm
- Friday: 9.30am - 4.00pm
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
See yourself in our team. As the Customer Banking Specialist based out of our Penrith High Street Branch, you’ll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
- Support customers with enquiries, maintenance on accounts and process applications for credit products.
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
We’re interested in hearing from people who have:
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
- Excellent communication skills & the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying. With us, you’ll help customers make the right financial decisions and achieve their dreams.
If this role sounds like the perfect fit then we’d love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
Customer Banking Specialist - Penrith employer: Commonwealth Bank
The Commonwealth Bank is an excellent employer, offering a dynamic work environment in London where you can thrive as a Global Payroll Specialist. With a strong focus on employee growth and continuous improvement, the bank fosters a culture of collaboration and innovation, ensuring that your contributions are valued and recognised. Enjoy competitive benefits and the opportunity to work within a diverse team dedicated to compliance and optimisation in payroll processes.
