At a Glance
- Tasks: Help customers with banking needs and deliver a seamless experience.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Other info: Flexible hours with a collaborative team atmosphere.
- Why this job: Make a real impact on customers' financial journeys every day.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster of 13 hours per week:
- Monday 12pm-4pm
- Thursday 11.30am-4pm
- Friday 11.30am-4pm
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
As a Customer Service Representative in our Craigieburn Branch you’ll be:
- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture
We’re interested in hearing from people who have:
- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
- A genuine interest in improving the financial wellbeing and lives of our customers
- The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
- Excellent communication skills & willingness to contribute to a collaborative culture
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
With us, you’ll help customers make the right financial decisions and achieve their dreams.
‘Aboriginal &/or Torres Strait Islander people encouraged to apply'
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Customer Service Representative - Craighieburn employer: Commonwealth Bank
The Commonwealth Bank is an excellent employer, offering a dynamic work environment in London where you can thrive as a Global Payroll Specialist. With a strong focus on employee growth and continuous improvement, the bank fosters a culture of collaboration and innovation, ensuring that your contributions are valued and recognised. Enjoy competitive benefits and the opportunity to work within a diverse team dedicated to compliance and optimisation in payroll processes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Craighieburn
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Commonwealth Bank and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Commonwealth Bank and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative - Craighieburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Commonwealth Bank.
Get Familiar with Our Brand:Before applying, take some time to learn about Commonwealth Bank and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Commonwealth Bank
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Commonwealth Bank.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Commonwealth Bank will surely appreciate.
