At a Glance
- Tasks: Engage with customers to support their banking needs and provide tailored financial solutions.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Part-time hours, competitive pay, and opportunities for career growth.
- Other info: Dynamic retail environment with a focus on customer satisfaction.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26120 - 31924 £ per year.
Part Time Roster (20 hours per week):
- Monday: 10.00am - 2.00pm
- Tuesday: 10.00am - 2.00pm
- Wednesday: 10.00am - 2.00pm
- Thursday: 10.00am - 2.00pm
- Friday: 10.00am - 2.00pm
Do work that matters. As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
As the Customer Banking Specialist in our St Marys Branch you’ll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
- Support customers with enquiries, maintenance on accounts and process applications for credit products.
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
We’re interested in hearing from people who have:
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
- Excellent communication skills & the ability to articulate financial terms in a clear way.
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
With us, you’ll help customers make the right financial decisions and achieve their dreams.
Customer Banking Specialist - St Marys employer: Commonwealth Bank
Commonwealth Bank is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in the banking sector. Located in the vibrant Plumpton Marketplace, employees benefit from flexible working hours, comprehensive training programs, and a strong emphasis on teamwork and customer service, ensuring a rewarding experience for all staff members.
