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For Companies At a Glance
- Tasks: Engage with customers to support their banking needs and provide tailored financial solutions.
- Company: Join CommBank, a leader in the financial services industry with a focus on customer care.
- Benefits: Enjoy a fixed roster, competitive pay, and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while building your career in banking.
- Qualifications: Exceptional customer service skills and a passion for helping others.
- Other info: Work in a dynamic environment across Brisbane's Inner North area.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Multiple Customer Banking Specialist Relief Positions. Permanent fixed roster: Monday to Friday 11:00–16:00 or Tuesday to Friday 11:00–16:00 and Saturdays 09:45–14:15. Travel required across branches in the Brisbane City and Inner North Area.
Locations: Strathpine, Stafford, and Chermside.
Responsibilities
- Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Educate and demonstrate in-branch technology and digital banking options to customers
- Problem solve and provide effective solutions while upholding our processes and risk-aware culture
Qualifications
- Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
- Excellent communication skills & the ability to articulate financial terms clearly
- Ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercially driven retail environment
- A genuine interest in building a career with CommBank
Locations
- 240 Queen St Brisbane
- 66 Eagle St Brisbane
- Albany Creek
- Arana Hills
- Brookside
- Fortitude Valley
- Hamilton
- Indooroopilly
- Kenmore
- King George Square Brisbane
- Sandgate
- Stafford City
- Strathpine
- Toowong
- Virginia
- Westfield Chermside
With us, you’ll help customers make informed financial decisions to achieve their goals.
If this role matches your experience and career goals, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply.
If you\’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We’re aware of some accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 01/02/2026
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Customer Banking Specialist Relief Brisbane Inner North Area employer: Commonwealth Bank
Contact Detail:
Commonwealth Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Banking Specialist Relief Brisbane Inner North Area
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and finance sector. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online groups related to customer banking to meet potential employers.
✨Tip Number 2
Practice makes perfect! Before your interview, we suggest doing mock interviews with friends or family. This will help you articulate your experience in delivering exceptional customer service and make you feel more confident when discussing your skills.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with hiring managers, let them know why you’re excited about being a Customer Banking Specialist. Share your genuine interest in helping customers achieve their financial goals and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for candidates who are eager to build a career with us, so make sure to highlight your commitment to customer service and problem-solving skills.
We think you need these skills to ace Customer Banking Specialist Relief Brisbane Inner North Area
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Customer Banking Specialist Relief. Use keywords from the job description to show that you understand what we’re looking for.
Show Off Your Customer Service Skills: Since this role is all about exceptional customer service, share specific examples from your past experiences where you’ve gone above and beyond for customers. We want to see how you put customers at the centre of everything you do!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication is easy to understand. Remember, we’re looking for excellent communication skills, so let that shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at CommBank.
How to prepare for a job interview at Commonwealth Bank
✨Know Your Banking Basics
Brush up on your knowledge of home loans, business banking, and financial advice. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in helping customers with their banking needs.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating financial terms in a clear and simple way. You might even want to role-play common customer scenarios with a friend to get comfortable with the conversation flow.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully solved customer issues. Be ready to share these during the interview to showcase your ability to provide effective solutions while keeping the customer at the centre of everything you do.
✨Show Your Passion for Customer Service
Make sure to convey your genuine interest in delivering exceptional customer service. Share stories that highlight your commitment to putting customers first, especially in busy environments, as this will resonate well with the interviewers.
