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For Companies At a Glance
- Tasks: Engage with customers to support their banking needs and provide solutions.
- Company: Join CommBank, a trusted name in banking for over 100 years.
- Benefits: Competitive pay, career growth, and the chance to make a real impact.
- Why this job: Be the face of banking, helping customers achieve their financial goals.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic retail environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Roster & Availability
Before applying, ensure you are available to cover the following predetermined roster:
- Monday 9.30am-4pm
- Thursday 10am-2pm
- Friday 10am-2pm
About the Role
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
See yourself in our team
As the Customer Banking Specialist in our Preston Branch you’ll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
We’re Interested In Hearing From People Who Have
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
If you\’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We\’re aware of accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 02/02/2026
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Customer Banking Specialist - Preston employer: Commonwealth Bank
Contact Detail:
Commonwealth Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Banking Specialist - Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CommBank and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Banking Specialist and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in a customer-facing role like this one, so put your best foot forward.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Banking Specialist - Preston
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've positively impacted customers in previous roles, especially in financial services, retail, or hospitality.
Be Clear and Concise: When writing your application, use clear language to articulate your skills and experiences. We appreciate straightforward communication, so avoid jargon and keep it simple!
Demonstrate Your Problem-Solving Ability: We love candidates who can think on their feet! Share examples of how you've tackled challenges in the past and provided effective solutions for customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Commonwealth Bank
✨Know Your Roster
Before you even step into the interview, make sure you're fully aware of the predetermined roster. Being available for the specified hours shows commitment and helps you answer questions about your availability confidently.
✨Understand Customer Needs
Brush up on how to have in-depth conversations about banking needs. Familiarise yourself with common financial products like home loans and business banking. This will help you articulate how you can support customers effectively during the interview.
✨Showcase Your Communication Skills
Practice explaining financial terms in a clear and simple way. You might be asked to demonstrate this skill, so think of examples from your past experiences where you successfully communicated complex information to customers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to problem-solve in a busy environment. Think of specific examples that highlight your ability to find solutions while keeping the customer at the centre of your approach.
