Where You’ll Work
Job Summary and Responsibilities
As an IT End User Services Professional, you will provide technical support to staff, ensuring the smooth operation of their hardware, software, and IT services. Every day you will diagnose and resolve technical issues for various devices and applications, install/configure equipment, provide user training, and manage support tickets. To be successful, you will demonstrate strong troubleshooting skills, a comprehensive IT understanding, and excellent customer service, ensuring high end-user productivity and satisfaction.
Essential Functions:
- Provides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity.
- Performs troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type.
- May be assigned to one or more projects as a project team member.
- Responsible for desktop hardware support to the user community for functional area(s) and ensure reliability of the devices.
- Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary.
- Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner.
Job Requirements
- Two to four (2-4) years of experience in the service industry
Preferred
- Associates or technical institute degree, certification of educational course completion
- Healthcare experience
IT End User Services Technician in Livingston employer: CommonSpirit Health
St. Luke's Health-Memorial Livingston is an exceptional employer that prioritises the safety and well-being of both its staff and the community it serves. With a strong commitment to employee growth, you will find ample opportunities for professional development within a supportive work culture that values teamwork and integrity. Located in East Texas, this nonprofit health facility not only provides vital healthcare services but also invests significantly in local charity care, making it a rewarding place to contribute to meaningful community impact.
