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For Companies At a Glance
- Tasks: Join our team to manage online reviews and support research efforts.
- Company: CommonSail Investment Group focuses on enhancing senior living experiences.
- Benefits: Enjoy a collaborative environment with opportunities for growth and mentorship.
- Why this job: Make a real impact while developing skills in marketing and customer experience.
- Qualifications: 1-3 years in marketing or analytics; internships count!
- Other info: Ideal for detail-oriented problem solvers who love variety.
The predicted salary is between 30000 - 42000 £ per year.
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Consumer Insights & Reputation Coordinator
Consumer Insights & Reputation Coordinator
CommonSail Investment Group
About the Role
We’re looking for a highly organized, tech-savvy, and curious team player to join our fast-paced Consumer Insights team. As the Consumer Insights & Reputation Coordinator, you’ll support efforts across review generation, reputation management, and employee and customer research. You’ll help us uncover what people are saying, what they need, and where we can do better — all in service of improving the experience of residents, families, and team members across senior living, in-home care, hospice, and personal care brands.
This is a great role for someone who likes variety, is a natural problem solver, and wants to grow in a role that touches data, marketing, customer experience, and operations.
Key Responsibilities
As a key member of the Consumer Insights team, you’ll play a vital role in monitoring feedback, generating reviews, and supporting research efforts that help us understand and improve the experience of residents, families, and team members. Your day-to-day will include managing online reputation activities, coordinating surveys, organizing data, and supporting special projects across multiple brands and business lines. You’ll collaborate with cross-functional teams to ensure feedback is heard, insights are actionable, and processes are efficient and well-documented.
- Monitor and respond to online reviews across platforms like Google, Bing, Apple Maps, and Facebook
- Assist in generating reviews through automated tools and team follow-up
- Support profile management and citation consistency across platforms
Survey & Research Support
- Assist with sending, tracking, and organizing survey responses from residents, families, employees, and referral sources
- Help analyze and summarize results for internal reporting
- Support one-off survey requests from leadership and other departments
Project Coordination & Admin
- Help document processes and maintain internal dashboards and trackers
- Support the team on ad hoc projects, trainings, and presentation prep
- Conduct occasional online research and benchmarking
Skills & Qualifications
- 1–3 years of experience in marketing, customer experience, admin, or analytics support (internships welcome)
- Strong written and verbal communication skills
- Detail-oriented and highly organized — you catch things others miss
- Comfortable using spreadsheets (Excel/Google Sheets), Google Workspace, and willing to learn new tools quickly
- Curious mindset — you like asking “why?” and figuring things out
- Empathetic and thoughtful — especially when dealing with sensitive feedback
- Bonus: Familiarity with senior living, healthcare, or review platforms like Google Business, Reputation.com, or Birdeye
Why Join Us?
- Be part of a small but high-impact team that works across multiple brands and business lines
- Contribute to meaningful work that helps improve the lives of seniors and their families
- Learn from experienced mentors and grow in both marketing and research disciplines
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Consumer Insights & Reputation Coordinator employer: CommonSail Investment Group
Contact Detail:
CommonSail Investment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Insights & Reputation Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in consumer insights and reputation management. Follow industry blogs, podcasts, and social media accounts to stay updated on best practices and tools that can enhance your understanding of the role.
✨Tip Number 2
Network with professionals in the field of consumer insights and marketing. Attend relevant webinars or local meetups to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Demonstrate your analytical skills by preparing a case study or example of how you've used data to improve customer experience in previous roles. This will showcase your problem-solving abilities and your fit for the position.
✨Tip Number 4
Be proactive in your approach by reaching out to current employees at StudySmarter on platforms like LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
We think you need these skills to ace Consumer Insights & Reputation Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marketing, customer experience, or analytics support. Emphasise any roles where you've demonstrated strong organisational skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your curiosity and problem-solving mindset. Mention specific examples of how you've contributed to improving customer experiences or managing feedback in previous roles.
Showcase Your Communication Skills: Since strong written and verbal communication skills are essential for this role, consider including a brief writing sample or summarising a project where you effectively communicated insights or findings.
Highlight Technical Proficiency: Mention your familiarity with tools like Excel, Google Sheets, and any other relevant software. If you have experience with review platforms or survey tools, be sure to include that as well.
How to prepare for a job interview at CommonSail Investment Group
✨Show Your Curiosity
As a Consumer Insights & Reputation Coordinator, curiosity is key. Be prepared to discuss how you've approached problem-solving in the past and share examples of when you asked 'why?' to uncover deeper insights.
✨Demonstrate Your Organisational Skills
This role requires a high level of organisation. Bring examples of how you've managed multiple tasks or projects simultaneously, and be ready to explain your methods for keeping everything on track.
✨Familiarise Yourself with Relevant Tools
Since the job involves using tools like Google Workspace and spreadsheets, brush up on your skills with these applications. You might even want to mention any specific tools you've used in previous roles that relate to data management or customer feedback.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive feedback and manage online reviews. Think of scenarios where you've successfully navigated challenging situations and be ready to share those experiences.
