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For Companies At a Glance
- Tasks: Drive retention strategies using email, SMS, and data analysis to boost client growth.
- Company: Join Common Thread Collective, a dynamic team focused on innovative marketing solutions.
- Benefits: Competitive pay, remote work, flexible schedule, and performance bonuses.
- Why this job: Make a real impact by helping clients achieve sustainable growth through effective retention strategies.
- Qualifications: 2+ years in email/SMS marketing and strong data analysis skills required.
- Other info: Enjoy a fully remote role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Common Thread Collective you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. You will deliver steady and reliable revenue through retention‑focused initiatives—using data‑backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance.
Core Responsibilities
- Drive retention strategy across email, SMS, direct mail, popups and push notifications.
- Create briefs, collaborate with design and content teams, and ensure brand consistency.
- Analyse metrics and KPIs to measure effectiveness of retention efforts; provide insights and recommendations.
- Maintain data integrity across Statlas and other tracking tools; execute the Prophet system for forecasting.
- Communicate with clients on retention goals, performance updates, and strategic alignment.
- Lead initiatives that deliver high‑accuracy retention outcomes, exceeding productivity and quality benchmarks.
Qualifications & Experience
- At least 2 years of hands‑on experience in email and SMS marketing with proven execution across campaigns and automations.
- At least 2 years of experience in retention marketing, owning initiatives that drive predictable revenue and customer lifetime value.
- Strong data analysis skills, proficiency with Google Sheets and other data tools.
- Excellent communication, presentation, and client‑facing abilities.
- Self‑managed, initiative‑driven, and a continuous learner.
Benefits & Compensation
- First 30 days – $1,500 (Part‑time transition phase)
- Days 31–60 – $3,000 (Full‑time start)
- Days 61–90 – $4–5K + performance bonuses
Location & Environment
- Fully remote with schedule autonomy.
- Weekly check‑ins, 1:1 feedback, and measurable quality benchmarks for personal growth.
Seniority & Employment
- Entry level
- Full‑time
- Business Development and Sales; Advertising Services
EEO Statement
Common Thread Collective is an Equal Opportunity Employer.
Customer Retention Strategist in Glasgow employer: Common Thread Collective
Contact Detail:
Common Thread Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Strategist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past retention strategies and results. We love seeing real examples of what you can do, so make sure to highlight your successes!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer retention. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to make a difference in customer retention.
We think you need these skills to ace Customer Retention Strategist in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Retention Strategist role. Highlight your experience in email and SMS marketing, and show us how you've driven retention initiatives in the past. We love seeing how your skills align with our needs!
Show Off Your Data Skills: Since data analysis is key for this role, don’t shy away from showcasing your proficiency with tools like Google Sheets. Include specific examples of how you've used data to inform your strategies and drive results. We want to see your analytical side shine!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Common Thread Collective!
How to prepare for a job interview at Common Thread Collective
✨Know Your Metrics
Before the interview, brush up on key metrics and KPIs relevant to customer retention. Be ready to discuss how you've used data analysis in past roles to drive retention strategies. This shows you understand the importance of data-backed insights.
✨Showcase Your Communication Skills
Since this role involves client communication, prepare examples that highlight your excellent communication and presentation abilities. Think of times when you successfully aligned client goals with retention strategies, as this will demonstrate your fit for the position.
✨Familiarise Yourself with Tools
Get comfortable with tools like Google Sheets and any other data tracking systems mentioned in the job description. If you have experience with similar tools, be sure to mention it during the interview. This will show you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to outline how you'd approach specific retention challenges. Think through potential strategies for email, SMS, and other channels, and be prepared to explain your thought process clearly.
