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- Tasks: Support daily operations, lead the team, and ensure exceptional customer service.
- Company: Join one of Scotland’s top hospitality companies with a diverse portfolio.
- Benefits: Keep 100% of tips, flexible pay options, discounts, and career development.
- Other info: Flexible working opportunities and excellent career growth potential.
- Why this job: Make a real impact in a vibrant environment while growing your hospitality career.
- Qualifications: Experience in hospitality, strong leadership skills, and a customer-first mindset.
The predicted salary is between 25000 - 30000 £ per year.
About Us: The Scotsman Group is one of Scotland’s leading hospitality companies, managing a diverse portfolio of bars, restaurants, hotels, and entertainment venues. We are dedicated to providing exceptional experiences for our guests and customers, and we’re looking for an enthusiastic and motivated Assistant Manager to join our team.
Position Overview: As an Assistant Manager, you will play a key role in supporting the day-to-day operations of your assigned venue. Working closely with the General Manager, you will ensure the highest levels of customer service, operational efficiency, and team performance, contributing to the success of the business.
Key Responsibilities:
- Support the General Manager in overseeing daily venue operations, including staffing, service, and customer satisfaction.
- Lead and motivate the team to deliver outstanding service and meet business goals.
- Handle customer inquiries, complaints, and feedback, ensuring swift and effective resolution.
- Assist in training, mentoring, and developing staff to maintain high standards.
- Oversee inventory, stock management, and ordering, ensuring the venue is fully operational.
- Manage cash handling, financial transactions, and daily banking procedures.
- Ensure compliance with health, safety, and licensing regulations.
- Contribute to the implementation of marketing strategies and promotions to drive footfall and revenue.
- Assist with performance monitoring, reporting, and driving sales growth.
- Step into the General Manager role as needed during their absence.
What We’re Looking For:
- Proven experience in hospitality, retail, or a similar customer-facing environment.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work well under pressure in a fast-paced environment.
- A customer-first mindset with a commitment to delivering exceptional service.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of food, beverage, or hotel operations is an advantage.
- A proactive and results-driven approach to managing business operations.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Quarterly bonus payment.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
How to Apply: If you’re ready to take the next step in your hospitality career with the Scotsman Group, we’d love to hear from you. Apply now and one of our friendly team will be in touch.
Assistant Manager in Glasgow employer: Committee Room No 9
Contact Detail:
Committee Room No 9 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on an Assistant Manager position or can put in a good word for you.
✨Tip Number 2
Get social! Follow The Scotsman Group on social media and engage with their posts. This shows your interest and can help you stand out when applying for that Assistant Manager role.
✨Tip Number 3
Prepare for the interview by researching common questions for Assistant Managers in hospitality. Practice your answers, focusing on your leadership skills and customer service experience. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Scotsman Group team.
We think you need these skills to ace Assistant Manager in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the role and ready to contribute to our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality or customer service. We love seeing how your skills align with what we’re looking for in an Assistant Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Committee Room No 9
✨Know the Company Inside Out
Before your interview, take some time to research The Scotsman Group. Understand their values, the venues they operate, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated your team to achieve goals and maintain high service standards.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or inquiries. Think of specific situations where you turned a negative experience into a positive one. This will showcase your customer-first mindset and problem-solving skills, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team's success.