At a Glance
- Tasks: Lead a team to create innovative omnichannel communication solutions for enterprise clients.
- Company: Join Commify, a global leader in CPaaS with a vibrant and diverse culture.
- Benefits: Enjoy competitive salary, healthcare, generous leave, and flexible working arrangements.
- Other info: Be part of a dynamic environment with excellent career growth opportunities.
- Why this job: Make a real impact by shaping the digital future with cutting-edge technology.
- Qualifications: Experience in leading technical teams and designing conversational workflows.
The predicted salary is between 60000 - 80000 £ per year.
At Commify, we’re not just a company, we’re a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we’re the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we’ve fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You’ll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.
The Role
- Technical Authority: Serve as the highest point of solution consultation, working with customer contact points at varying levels to architect advanced CPaaS and omni-channel configurations.
- Team Leadership: Manage, mentor, and motivate a lean team of technical consultants to ensure high performance and seamless service delivery.
- Solution Architecture: Guide clients on design best practices for conversational workflows, chatbots, automations, and bespoke web journeys.
- Commercial Support: Partner closely with Sales teams to secure solutions deals through consultative support on high-value sales opportunities.
- Cross-Functional Collaboration: Act as the strategic liaison between the client and internal Product Managers, Technical Architects, and Delivery Teams to ensure seamless project handovers.
- Continuous Improvement: Aggregate customer insights to fuel the product roadmap and drive internal process optimization using Salesforce.
The Person
You are a rare blend of a technically astute Solutions Delivery Manager and an empathetic, collaborative leader. You excel at translating complex client business needs into scalable digital solutions and can easily adjust your communication style for both technical and non-technical audiences.
Skills & Experience:
- Interpersonal & Leadership Excellence: Proven experience leading technical teams, managing executive stakeholders, and handling client-facing environments with confidence.
- AI & Omnichannel Expertise: Solid background in designing conversational workflows, implementing chatbot solutions, and optimizing digital customer journeys.
- Technical Proficiency: Strong understanding of REST APIs and experience with core web technologies (HTML, CSS, JavaScript) and SQL for bespoke reporting.
- Project & Time Management: Exceptional planning skills with the ability to manage resource allocation across multiple simultaneous customer integration projects.
- Problem Solving: A strategic thinker who remains calm under pressure and possesses strong analytical and quantitative skills.
- Leadership: Comfortable with motivating and mentoring technical and non-technical reports in a fast-paced delivery environment.
Desirable:
- Background working within a Professional Services or software delivery environment.
- Experience within the SaaS or CPaaS/Telecoms industries.
- Experience building or scaling a solutions consultancy department.
Benefits
- Competitive Salary
- Bonus scheme (based on Professional Services performance)
- Comprehensive healthcare cash plan
- A generous 27 days of annual leave in addition to Bank Holidays
- 2 Wellbeing leave days and 2 days dedicated to giving back to your community
- Enjoy your birthday off!
- Employer pension contribution at 5%
- Death in service benefit (4 times your salary)
- Annual award recognition
- Fun monthly and quarterly social events
- Opportunities for training and professional development
- Flexible hybrid working arrangements
Digital Solutions Manager employer: Commify
At Commify, we pride ourselves on being a leading CPaaS provider with a vibrant and inclusive culture that values innovation and diversity. Our employees enjoy a competitive salary, comprehensive healthcare benefits, and generous leave policies, including dedicated days for wellbeing and community service. With clear pathways for career progression and a supportive environment, we empower our team members to make a meaningful impact in the digital landscape while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Solutions Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Commify values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Commify might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Commify!
✨Direct Apply to Commify
Let's not forget to apply directly through the Commify website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Solutions Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Commify.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Commify. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Commify
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
