Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving queries and enhancing their experience with our products.
- Company: Join Commify, a leading messaging solutions provider operating in 9 countries.
- Benefits: Enjoy a competitive salary, bonus, healthcare plan, and generous leave policies.
- Why this job: Be part of a vibrant culture focused on connection and customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service or sales are essential.
- Other info: Access unlimited learning resources and celebrate your birthday with a day off!
The predicted salary is between 25000 - 27000 £ per year.
Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA.
You\’re probably already familiar with us: we\’re behind the messages you receive via SMS, WhatsApp, email, or to get notifications for a healthcare appointment, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.
At Commify, we\’re dedicated to fostering a strong culture of connection. We are now seeking a Customer Success Executive to join our UK team, responsible for delivering market-leading customer service by proactively and reactively offering solutions to our clients.
This role involves anticipating problems, improving customer satisfaction and retention, identifying opportunities to offer our products, and ultimately helping clients achieve their business goals.
If you enjoy supporting customers and thrive on building strong relationships, we want to hear from you!
Your Role Will Include:
- Responding to all incoming customer contacts within agreed service levels (SLAs) for multiple brands.
- Taking responsibility and accountability for resolving customer queries with whom they interact up to an agreed handover point.
- Working with the customer to provide a first-class welcome and onboarding experience.
- Continuously striving to resolve queries on first contact and seeking ways to reduce unnecessary or failed demand.
- Actively seeking ways to improve the customer journey and experience.
- Understanding the mission of the Customer Success department and applying it in their daily activities.
- Using probing techniques and skills to understand customer needs and offer a suitable solution.
- Being able to demonstrate our products to customers so that they understand the value they bring.
- Working with a set of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), and understanding what factors affect their compliance.
- Working according to a set of procedures, policies, and service standards, and highlighting when these negatively affect the customer experience.
- Escalating all complaints appropriately.
- Managing identified leads and opportunities and referring them to sales teams.
- Identifying customers who wish to churn and escalating these cases appropriately.
- Interacting with other areas of the company to offer the best possible solution to the customer\’s query.
What You’ll Bring:
- Excellent verbal and written communication skills.
- Strong problem-solving ability and resilience when necessary.
- Solid experience in customer service, sales, or a customer success role.
- Being a proactive person with great aptitude.
- Great attention to detail.
- Good telephone communication skills.
- Good interpersonal skills with the ability to build both internal and external relationships.
- Solid organisational and planning skills.
- Excellent oral and written communication skills.
- Ability to work as part of a team and effectively under pressure.
- Good knowledge of information technology, especially Microsoft Office.
Desirable Requirements:
- Experience in cross-selling and up-selling.
- Experience working in the telecommunications or technology sectors.
What We Offer:
- Salary Range of £25,000 – £27,000per annum, depending on experience.
- Company Bonus.
- Comprehensive healthcare cash plan to support your well-being.
- Enjoy 27 days of annual leave in addition to Bank Holidays.
- Celebrate your birthday with a day off, plus additional wellbeing leave and giving back days.
- Access for you and your family to Calm, a premium mindfulness, health, and wellness app.
- Employer pension contribution at 5% to help secure your future.
- Death in service (4x salary).
- Engaging culture initiatives, including a festive Christmas reward and regular social events monthly and quarterly.
- Endless training and development opportunities with access to unlimited learning resources through Udemy.
#J-18808-Ljbffr
Customer Success Executive employer: Commify
Contact Detail:
Commify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Commify's products and services. Understanding how they work and the value they provide will help you engage with customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to handle challenges and improve customer satisfaction.
✨Tip Number 3
Network with current or former employees of Commify on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with KPIs and SLAs, as these are crucial for the role. Being able to articulate how you've met or exceeded these metrics in previous positions will set you apart from other candidates.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Success Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or similar roles. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your problem-solving abilities and communication skills, as these are crucial for the position.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Success Executive.
How to prepare for a job interview at Commify
✨Know the Company Inside Out
Before your interview, make sure to research Commify thoroughly. Understand their products, services, and the markets they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer-Centric Approach
As a Customer Success Executive, your role revolves around customer satisfaction. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience. Highlight your problem-solving skills and resilience.
✨Showcase Your Communication Skills
Excellent verbal and written communication is crucial for this role. During the interview, practice clear and concise communication. You might be asked to demonstrate how you would explain a product to a customer, so think about how to convey complex information simply.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer queries and complaints. Think of potential situations you might face in the role and how you would approach them. This will demonstrate your readiness to tackle real-life challenges.
