At a Glance
- Tasks: Lead revenue operations to drive sustainable growth and unify data across teams.
- Company: Join Commify, a global leader in CPaaS with a vibrant, diverse culture.
- Benefits: Competitive salary, performance bonuses, flexible working, and generous leave policies.
- Other info: Enjoy epic team socials and a supportive work environment focused on wellbeing.
- Why this job: Make a real impact on the digital future while collaborating with innovative teams.
- Qualifications: 5+ years in senior operational leadership within B2B SaaS or tech environments.
The predicted salary is between 56250 - 68750 £ per year.
At Commify, we're not just a company - we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose, and do their best to directly shape the digital future.
About The Role: As Commify continues to consolidate its platforms, brands and standardise its offerings across our core business lines (Applications, API, and ISVs), we are seeking a strategic and results-oriented Head of Revenue Operations. This leadership role is responsible for evolving a traditional commercial operations function into a true revenue operations function, responsible for driving sustainable revenue growth by unifying data, processes, and technology stacks across Marketing, Sales, and Customer Success. Reporting directly to the Chief Revenue Officer (CRO), you will work closely with our international commercial teams to provide robust sales support and analysis. In partnership with Commercial leaders and the VP of Marketing Transformation, you will manage the end-to-end marketing and sales process, implement commercial best practices across all territories, and establish a single source of truth for performance reporting.
Key Responsibilities:
- Sales Strategy & Planning: Partner with the CRO to drive GTM planning, sales forecasting, and process improvements across regional teams. Design scalable sales workflows to support UI, API, and ISV revenue streams, while collaborating closely with the VP of Marketing Transformation to align Sales and Marketing and eliminate operational silos.
- Compensation & Incentives: Co-design and coordinate competitive sales compensation plans, incentive structures, and quota assignments across all territories.
- Reporting, Analytics & Forecasting: Lead the sales forecasting process to ensure regional accuracy and consistency. Deliver unified performance reporting, covering funnel velocity, Net Revenue Retention (NRR), Customer Acquisition Cost (CAC), and headcount efficiency, directly to the CRO, CMO, and Executive Management Team.
- Customer Lifecycle & Operations: Manage the end-to-end lead-to-cash process, setting clear SLAs for lead qualification (MQL/SAL/SQL) and handoffs between Sales, Marketing, and Customer Success. Standardise processes across onboarding, renewal forecasting, churn reporting, and account expansion.
- Technology, Data & M&A: Serve as business owner for sales technology, BI tools, and AI adoption (assisted forecasting and outreach). Chair the Change Advisory Board (CAB) for CRM and MAP systems, enforce CRM data governance, co-own attribution models with Marketing, and lead sales tech integrations and data migrations for M&A acquisitions.
What You’ll Bring:
- Experience: 5+ years of senior operational leadership experience in reporting, platform management, and financial planning within a complex B2B SaaS or technology environment.
- Commercial Finance: Proven experience in commercial finance or revenue operations within a business-to-business environment.
- Analytical Ability: Strong capability to analyse complex sales data and translate insights into actionable commercial recommendations.
- Cross-Functional Expertise: Demonstrated success operating across the entire revenue engine (Marketing and Sales) with a technical understanding of digital marketing and e-commerce.
- Technical Knowledge: Advanced knowledge of CRM (Salesforce) and experience working with marketing automation platforms (Ideally, Adobe Marketo Engage), tech stack integrations, and data pipeline management.
- Transformation & Integration: Experience consolidating disparate CRM platforms and legacy processes, including migrating data for newly acquired businesses.
- Stakeholder Leadership: Strong communication skills with a track record of partnering with executive leadership, supporting sales teams, and collaborating across departments.
What We Offer:
- £100,000.00 - £115,000.00 per annum depending on experience
- Performance Based Bonus
- Flexible working
- Generous paid leave
- Enhanced family leave
- Birthday day off
- Mental Health Support through our Wellbeing partner, Calm
- Wellbeing leave and a Mental Health First Aider program
- Giving back days to help support causes close to your heart
- Unlimited professional & personal learning
- Total Rewards, including retirement planning, healthcare and life assurance
- And did we mention our epic team socials? We know how to celebrate in style!
Head of Revenue Operations employer: Commify Group
Commify-Group is an exceptional employer that fosters a collaborative and innovative work culture, where Senior Backend Engineers can thrive in a hybrid environment. With a strong emphasis on professional development, employees are encouraged to grow their skills through mentorship and hands-on experience in cutting-edge technologies like Azure and .NET. The company values resilience and security, ensuring that team members contribute to meaningful projects that have a real-world impact while enjoying a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Revenue Operations
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Revenue Operations at Commify Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Commify Group or be willing to refer you for that Head of Revenue Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Commify Group who’s on the lookout for their next Head of Revenue Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Revenue Operations role at Commify Group!
We think you need these skills to ace Head of Revenue Operations
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Commify Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Commify Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Commify Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
