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- Tasks: Lead delivery teams to ensure effective project execution and alignment with company strategies.
- Company: Commify is a global leader in business communication, operating across 9 countries with over 50,000 clients.
- Benefits: Enjoy a competitive salary, generous leave, wellness perks, and flexible hybrid working options.
- Why this job: Join a values-led company focused on growth, innovation, and making business communication brilliant.
- Qualifications: 8-10+ years in project management, with expertise in Agile methodologies and SaaS environments.
- Other info: Be part of a dynamic team driving significant technology initiatives and customer migrations.
The predicted salary is between 110000 - 125000 £ per year.
Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia, and the USA. Our mission is clear; to make business communication brilliant by leveraging our best in class products that span SMS, WhatsApp, Email, VOIP, and other communications technologies. We serve over 50,000 businesses globally and send over 5 billion communications on a yearly basis. We have ambitious growth plans to expand our already impressive product portfolio. As a values-led business, we recognise our ‘People’ are our biggest asset. Do you want to be part of our success story?
As a Delivery Director on a fixed-term contract, you will play a pivotal role in leading and overseeing delivery teams to ensure projects are executed effectively and aligned with company strategies. You will be instrumental in managing project portfolios and fostering a culture of excellence and continuous improvement within the delivery function.
The Role
- Programme Leadership: Drive successful technical execution by orchestrating engineering and product teams, harmonising workstreams with the program roadmap, and offering mentorship while addressing the needs of stakeholders.
- Agile Planning & Cadence: Champion a consistent delivery rhythm through Agile practices. Take the lead in quarterly PI Planning and Scrum ceremonies, while maintaining metrics to monitor progress and spot potential challenges early on.
- Change Control & Risk Management: Oversee the programme’s change control protocols and proactively address risks by managing a Technology RAID log, ensuring visibility on possible issues for timely solutions.
- Cross-Functional Coordination: Partner with Product, Engineering, QA, and Commercial teams to ensure seamless delivery and dismantle silos, fostering a collective vision.
- Stakeholder Engagement: Serve as the primary contact for programme updates, delivering succinct progress reports to senior leadership and managing stakeholder expectations regarding program goals.
- Governance & Reporting: Lead governance forums and uphold accountability through regular meetings. Offer detailed dashboards that provide transparency on status, milestones, budget, and potential risks.
- Delivery Excellence: Advocate for best practices in Agile and lean delivery, mentor teams, and ensure adherence to quality standards by incorporating testing and security reviews into the delivery framework.
- Customer Migration Oversight: Oversee the planning and execution of customer migrations, coordinating activities to minimise disruptions and managing readiness and contingency strategies.
The Person
- Proven Programme Delivery Expertise: Extensive experience delivering complex software programmes in a SaaS environment, ideally 8-10+ years in project/program management roles. A track record of successfully leading large-scale technology initiatives from inception through launch, including multi-team or multi-phase projects. Experience with cloud replatforming or infrastructure modernisation projects (e.g. moving on-premise systems to cloud) and associated customer migrations is highly desirable.
- Agile & Scaled Agile Knowledge: Deep knowledge of Agile methodologies (Scrum and Kanban) and experience with scaled Agile practices (SAFe & LeSS). Hands-on experience with PI Planning and the Scaled Agile Framework (SAFe) or similar is required – the candidate should be comfortable orchestrating planning across multiple teams and agile release trains. Ability to adapt and apply the right blend of Agile and traditional project management as needed.
- Change & Risk Management Skills: Strong skills in change control, risk identification, and mitigation. Familiarity with maintaining RAID logs and leading formal change approval processes for scope/time/budget changes. Demonstrated ability to anticipate risks and address issues proactively so that the programme can stay on track.
- Stakeholder Management & Communication: Exceptional communication and interpersonal skills. Proven ability to engage, inform, and influence stakeholders at all levels, including senior executives and board members. Comfort in presenting programme updates, negotiating priorities, and setting clear expectations. Able to build trust and consensus across diverse groups, and to handle sensitive information or difficult discussions with tact and clarity.
- Cross-Functional Leadership: Experience working in a matrixed environment where success depends on collaboration across product management, engineering, architecture, QA, and commercial/business teams. Adept at influencing without direct authority, aligning teams to a common goal, and resolving inter-departmental conflicts or misalignments.
- Analytical and Metrics-Driven: Highly analytical mindset with the ability to define and track relevant delivery metrics (e.g. throughput, cycle time, burn-up, budget burn rate). Proficient in using project management and collaboration tools (specifically Jira & Confluence) to monitor progress and produce insight-rich reports. A data-driven approach to identifying bottlenecks and continuous improvement opportunities in the delivery process.
- Organisation and Autonomy: Excellent organisational skills with meticulous attention to detail. Capable of managing multiple workstreams and tasks simultaneously, prioritising effectively under pressure. A self-starter who takes initiative – able to bring order to ambiguity, set up necessary processes from scratch, and drive execution with minimal guidance.
- Technical and Business Acumen: Solid understanding of software development and cloud technology principles to effectively engage with architects and engineers on technical issues. Equally, a good grasp of business drivers and product strategy to ensure the programme delivers true business value. The ability to translate between technical and non-technical stakeholders is essential.
Benefits:
- Attractive salary ranging from £110,000 to £125,000
- Comprehensive Healthcare & Dental Cash Plan
- Generous 27 days of annual leave in addition to Bank Holidays
- Enjoy your birthday off, Wellbeing leave, and Days dedicated to Giving Back
- Complimentary access to Calm, a mindfulness and wellbeing app, for you and your family
- 5% employer contribution towards your Pension
- Coverage of 4x salary in case of death in service
- Special Christmas Reward
- Engaging monthly and quarterly social events
- Opportunities for Training & Development with unlimited learning access via Udemy
- Flexible hybrid working arrangements
Delivery Director (12 month Fixed Term Contract) employer: Commify Group
Contact Detail:
Commify Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Director (12 month Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Agile methodologies, especially Scrum and Kanban, as well as the Scaled Agile Framework (SAFe). Being able to demonstrate your hands-on experience in these areas during discussions will show that you are well-prepared for the role.
✨Tip Number 2
Highlight your experience in managing complex software programmes, particularly in a SaaS environment. Be ready to discuss specific projects where you successfully led multi-team initiatives, as this will resonate with the expectations of the Delivery Director position.
✨Tip Number 3
Prepare to showcase your stakeholder management skills. Think of examples where you've effectively communicated with senior executives or board members, as this is crucial for the role. Your ability to influence and engage diverse groups will be key.
✨Tip Number 4
Brush up on your change control and risk management strategies. Be ready to discuss how you've proactively identified risks and managed change in previous projects, as this will demonstrate your capability to keep programmes on track.
We think you need these skills to ace Delivery Director (12 month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in programme delivery, particularly in SaaS environments. Emphasise your leadership roles and any specific projects that align with the responsibilities of a Delivery Director.
Craft a Compelling Cover Letter: In your cover letter, express your passion for business communication and how your skills in Agile methodologies and stakeholder management make you a perfect fit for Commify. Use specific examples to demonstrate your achievements in similar roles.
Highlight Relevant Skills: Clearly outline your knowledge of Agile practices, change control, and risk management in your application. Mention any experience with tools like Jira and Confluence, as well as your ability to manage cross-functional teams effectively.
Showcase Analytical Abilities: Include examples of how you've used data-driven approaches to improve delivery processes in past roles. Highlight your ability to define and track relevant metrics, which is crucial for the Delivery Director position.
How to prepare for a job interview at Commify Group
✨Showcase Your Programme Delivery Expertise
Be prepared to discuss your extensive experience in delivering complex software programmes, particularly in a SaaS environment. Highlight specific projects where you led large-scale technology initiatives and how you managed multi-team or multi-phase projects.
✨Demonstrate Agile Knowledge
Familiarise yourself with Agile methodologies, especially Scrum and Kanban. Be ready to explain your hands-on experience with PI Planning and the Scaled Agile Framework (SAFe), and how you've successfully orchestrated planning across multiple teams.
✨Communicate Effectively with Stakeholders
Prepare to showcase your exceptional communication skills. Think of examples where you engaged and influenced stakeholders at various levels, including senior executives. Practice presenting programme updates succinctly and managing expectations clearly.
✨Exhibit Analytical and Metrics-Driven Mindset
Be ready to discuss how you define and track delivery metrics. Share your experience using project management tools like Jira and Confluence to monitor progress and identify bottlenecks, demonstrating your data-driven approach to continuous improvement.
