At a Glance
- Tasks: Handle customer enquiries and solve problems efficiently.
- Company: Join a dynamic team in Wellingborough with growth potential.
- Benefits: Earn £12.85 per hour, with pay increase after 12 weeks.
- Other info: Long-term temporary role with opportunities for permanent positions.
- Why this job: Perfect for organised individuals who thrive in a fast-paced environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Our Client is seeking a Customer Service Administrator to join their organisation on an ongoing temporary basis. The ideal candidate will have previous commercial, office-based customer service experience with a confident & professional telephone manner. You must be available to interview and start immediately.
This is a long-term temporary role and there will be opportunities to apply for permanent roles in the future.
Key responsibilities & duties of the Customer Service Administrator include:
- Dealing with enquiries from customers over the telephone and via email.
- Logging issues and problem solving.
- Following procedures and processes to resolve customer issues.
- Administrative tasks, including updating systems and sending emails.
Skills and Experience required for the Customer Service Administrator include:
- A confident communicator with an excellent telephone manner.
- Efficient administration skills and good attention to detail.
- Ability to use own initiative with a can-do attitude.
- Ability to remain calm under pressure.
- IT Literate including Outlook, Excel, Word.
- Flexibility, as overtime and weekends are occasionally required.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.
Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.
Customer Service Administrator in Wellingborough employer: Commercial
Join a dynamic team in Wellingborough as a Customer Service Administrator, where your organisational skills and attention to detail will be valued. Our client offers a supportive work culture with opportunities for professional growth, including the potential for permanent positions after 12 weeks. Enjoy competitive pay and the chance to make a meaningful impact in a role that prioritises customer satisfaction and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wellingborough
✨Tip Number 1
Get your game face on! When you’re heading into an interview, make sure you’re dressed smartly and ready to impress. A confident appearance can set the tone for the whole conversation.
✨Tip Number 2
Do your homework! Research the company and its values before the interview. This shows you’re genuinely interested and helps you tailor your answers to what they’re looking for.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you’ll feel during the actual interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and administrative skills. We want to see how your past roles align with the responsibilities of a Customer Service Administrator, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Show Off Your Skills:In your application, make sure to mention your IT literacy and problem-solving abilities. We’re looking for someone who can handle enquiries efficiently, so give us examples of how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Commercial
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and how to handle them. This will help you answer questions confidently and show that you're ready for the job.
✨Show Off Your Skills
Highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've solved problems or dealt with difficult customers. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Stay Calm Under Pressure
Since the job can involve high-pressure situations, practice staying calm while answering questions. You might be asked how you would handle a challenging customer or a busy workload, so think through your responses ahead of time to showcase your composure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. This shows your interest and enthusiasm for the position. You could ask about the team you'll be working with or what a typical day looks like for a Customer Service Administrator.
