IT Support Technician in Wales

We’re looking for an IT Support Technician to join our team on-site with one of our valued clients in the legal services sector. This role is ideal for someone who has recently completed a university degree or college course in IT (or equivalent) and is eager to take their first steps into the industry. You’ll work alongside the onsite IT Support Technician, gaining hands-on experience in tasks such as setting up laptops, preinstallations, building machines, logging support calls, and carrying out basic troubleshooting. This is a great opportunity to start building a career in IT within a professional services environment.

Our client's culture is shaped by its values, which you’ll be expected to reflect in your daily interactions and technical delivery:

• Approachability: Open and personable in interactions with colleagues and clients.
• Integrity: Trusted to follow through on commitments and act with honesty.
• Clarity: Communicate clearly and accurately across all channels.
• Excellence: Deliver high-quality support across all areas of legal technology.
• Boldness: Take initiative, make confident decisions, and seek innovative solutions.

Your responsibilities as an IT Technician will be:

• Assist in setting up and configuring laptops, desktops, and other end-user devices.
• Support preinitiation processes including imaging and basic configuration of machines.
• Log and track support calls and service requests using the firm's helpdesk system.
• Provide basic troubleshooting and escalate issues to senior technicians when necessary.
• Maintain accurate records of hardware deployments and software installations.
• Ensure all activities uphold confidentiality and data protection standards.

About you:

• A keen interest in IT and technology with a willingness to learn.
• Basic understanding of Windows operating systems and Microsoft Office applications.
• Good communication skills and a helpful, professional attitude.
• Ability to follow instructions and work collaboratively with the onsite technician.
• Strong organisational skills and attention to detail.
• Strong time management skills and the ability to handle multiple tasks and priorities simultaneously.
• A professional, approachable manner suited to working in a client-facing legal environment.

Essential technical skills and experience:

• Basic familiarity with Windows 10 & 11.
• Microsoft Office 365.
• Basic hardware setup and troubleshooting (laptops, desktops, printers).
• Logging and tracking support tickets.

Desirable technical skills and experience:

• Exposure to Microsoft Intune and Azure Virtual Desktop.
• Experience with helpdesk or ticketing systems.
• Interest in legal technology platforms.
• Some experience of Apple Business Manager preferred.

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of up to £26,228 per annum.
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service.
• An enhanced family leave package to support you and your growing family.
• Life Assurance, offering peace of mind with cover equivalent to four times your salary.
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme.
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends.
• Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days, cycle-to-work and EV schemes, flexible working options, and much more!

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life. We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for! We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.