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- Tasks: Set up laptops, troubleshoot issues, and log support calls in a dynamic legal environment.
- Company: Join a purpose-driven tech company with a strong focus on values and sustainability.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and health & wellbeing support.
- Why this job: Kickstart your IT career with hands-on experience and professional growth opportunities.
- Qualifications: Recent IT graduates or those with equivalent experience are encouraged to apply.
- Other info: Work in a state-of-the-art office designed for creativity and collaboration.
The predicted salary is between 21600 - 36000 £ per year.
We’re looking for a IT Support Technician to join our team on‑site with one of our valued clients in the legal services sector. This role is ideal for someone who has recently completed a university degree, college course in IT (or equivalent) and is eager to take their first steps into the industry. You’ll work alongside the onsite IT Support Technician, gaining hands‑on experience in tasks such as setting up laptops, preinstallations, building machines, logging support calls, and carrying out basic troubleshooting. This is a great opportunity to start building a career in IT within a professional services environment.
Capital Law’s culture is shaped by its values, which you’ll be expected to reflect in your daily interactions and technical delivery:
- Approachability: Open and personable in interactions with colleagues and clients.
- Integrity: Trusted to follow through on commitments and act with honesty.
- Clarity: Communicate clearly and accurately across all channels.
- Excellence: Deliver high‑quality support across all areas of legal technology.
- Boldness: Take initiative, make confident decisions, and seek innovative solutions.
Your responsibilities as an IT Technician will be:
- Assist in setting up and configuring laptops, desktops, and other end‑user devices.
- Support preinitiation processes including imaging and basic configuration of machines.
- Log and track support calls and service requests using the firm\’s helpdesk system.
- Provide basic troubleshooting and‑escalate issues to senior technicians when necessary.
- Maintain accurate records of hardware deployments and software installations.
- Ensure all activities uphold confidentiality and data protection standards.
About you
- A keen interest in IT and technology with a willingness to learn.
- Basic understanding of Windows operating systems and Microsoft Office applications.
- Good communication skills and a helpful, professional attitude.
- Ability to follow instructions and work collaboratively with the onsite technician.
- Strong organisational skills and attention to detail.
- Strong time management skills and the ability to handle multiple tasks and priorities simultaneously.
- A professional, approachable manner suited to working in a client‑facing legal environment
Essential technical skills and experience:
- Basic familiarity with Windows 10 & 11
- Microsoft Office 365
- Basic hardware setup and troubleshooting (laptops, desktops, printers)
- Logging and tracking support tickets
Desirable technical skills and experience:
- Exposure to Microsoft Intune and Azure Virtual Desktop
- Experience with helpdesk or ticketing systems
- Interest in legal technology platforms
- Some experience of Apple Business Manager preferred
About us
We’re Commercial – a purpose‑driven, people‑first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.
As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.
In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.
We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.
Our Benefits
We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:
- A base salary of up to £26,000 per annum
- A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
- An enhanced family leave package to support you and your growing family
- Life Assurance, offering peace of mind with cover equivalent to four times your salary
- Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
- Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
- Feel‑good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like‑minded colleagues, weekly company‑wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle‑to‑work and EV schemes, flexible working options, and much more!
Training and Development
At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you\’re just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.
Diversity & Inclusion
At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.
We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.
We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!
We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio‑economic background.
To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.
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IT Support Technician employer: Commercial
Contact Detail:
Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your university alumni or join local IT groups. You never know who might have a lead on an IT Support Technician role or can give you insider tips on landing that job.
✨Tip Number 2
Get hands-on experience! Volunteer for tech support at local charities or help friends and family with their IT issues. This not only builds your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or set up devices. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to show your enthusiasm for joining our team and getting your foot in the door.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for IT shine through in your application! We love seeing candidates who are eager to learn and grow in the field, so don’t hold back on expressing your excitement about the role.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with what we’re looking for, so customise it to reflect your understanding of the role.
Be Clear and Concise: When writing your cover letter or any application materials, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Commercial
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10 & 11 and Microsoft Office 365. Be ready to discuss basic troubleshooting steps for common issues, as this will show your understanding of the role and your eagerness to learn.
✨Show Your Approachability
Since the role involves client interactions, practice being open and personable. Think of examples from your past experiences where you’ve successfully communicated with others or helped someone solve a problem.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage your time and tasks. You might want to share specific strategies you use to stay organised, especially when juggling multiple responsibilities, as this is crucial in a busy IT environment.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or the technologies they use. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
