At a Glance
- Tasks: Be the go-to person for customers, managing orders and solving problems.
- Company: Dynamic company near Corby with a hybrid work model.
- Benefits: Flexible working hours, exposure to various departments, and a supportive environment.
- Other info: Great opportunity for career growth and influence within the company.
- Why this job: Make a real difference in customer experience while developing your skills.
- Qualifications: Organised, detail-oriented, and experienced in internal sales.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Coordinator Near Corby / Hybrid Permanent Monday to Friday, 37.5 hours per week
What you'll actually be doing:
- Acting as the day-to-day contact for key customers - queries, updates, problem-solving
- Managing orders end-to-end (from quote through to delivery)
- Working closely with external sales and supply chain to keep everything on track
- Proactively keeping customers updated rather than waiting for them to chase
- Handling pricing, delivery schedules and stock-related decisions
- Sorting out invoice queries and general 'when things don't quite line up' issues
What they're looking for:
- Someone organised, detail-focused and able to juggle multiple priorities, with prior internal sales experience
- Comfortable dealing with customers day-to-day and building proper relationships
- Confident working with numbers, pricing and margins
- Someone who doesn't just sit on problems - you'll need to dig in and get them sorted
- Good communication across teams (sales, ops, suppliers - the lot)
What you'll get in return:
- A role where you're trusted to manage your own workload
- Proper exposure across sales, supply chain and operations
- The chance to influence customer experience and commercial outcomes
- A business that values proactive people, not box-tickers
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment business working on behalf of our client. All responses will be managed in accordance with GDPR.
Customer Service coordinator in Harwich employer: Commercial
Join a well-established global manufacturer in Northamptonshire, where you will not only take charge of purchasing but also lead sustainability initiatives. With a strong focus on employee growth and a collaborative work culture, this company offers competitive salaries and the opportunity to make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service coordinator in Harwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service coordinator in Harwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Commercial:Your cover letter is your chance to shine! Tell us why you want to work at Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Commercial!
How to prepare for a job interview at Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
