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- Tasks: Help German B2B customers with technical products and manage the sales process.
- Company: Join a forward-thinking company that values its people and fosters growth.
- Benefits: Enjoy flexible working, remote Fridays, 25 days leave, and an annual salary review.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact.
- Qualifications: Fluent in German and English, with 2 years in customer service or sales.
- Other info: Office-based role with a supportive environment and opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent in German is essential as you will be looking after their German B2B customers.
Duties and responsibilities for the Customer Experience Coordinator:- Diagnosing a customer's product requirements and providing a solution.
- Managing the sales process from lead to customer.
- Providing quotes and pricing to customers.
- Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
- Consult with customers with regards to the correct product for them.
- Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
- At least 2 years of experience within a customer experience, customer support or sales role.
- An inquisitive mind and passion for learning about technical components.
- Fluent in English as well as German.
- Good organisational skills.
- Excellent customer care skills & telephone manner.
- High level of concentration and excellent attention to detail.
- Confidence and experience to develop the role and make it your own.
- Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
- Proficient in Microsoft Office: Word, Excel.
- 40 hours per week, Monday to Friday.
- Office-based, work from home every Friday with early finish at 2.15pm.
- Flexible working, 'Smart Time' after probation.
- 25 days of annual leave, plus bank holidays.
- Contributory Paycare scheme.
- Annual salary review.
Impact Recruitment Services are acting as an employment agency on behalf of our client.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in line with accordance with GDPR.
Contact Detail:
Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service
✨Tip Number 1
Familiarise yourself with the technical products that the company offers. Understanding the features and benefits of these products will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, particularly in a B2B context. Think of examples from your past experiences where you successfully resolved customer issues or improved their experience, as these will be valuable during discussions.
✨Tip Number 3
Practice your German language skills, especially in a business context. Being able to communicate fluently and confidently in German will set you apart from other candidates and is crucial for this role.
✨Tip Number 4
Research the company's culture and values. Understanding what they stand for will help you align your answers during the interview and show that you are a good fit for their team.
We think you need these skills to ace German Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales, especially in B2B environments. Emphasise your fluency in German and any relevant technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage sales processes. Mention specific examples of how you've successfully supported customers in the past, particularly in technical settings.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and proficiency with CRM or e-commerce platforms. These are key attributes the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Commercial
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with B2B customers.
✨Know the Technical Products
Familiarise yourself with the technical products the company offers. Understanding the product range will help you diagnose customer needs and provide tailored solutions during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your exceptional customer service skills. Be ready to discuss how you've handled challenging situations and provided solutions to customers in the past.
✨Demonstrate Organisational Skills
The role requires good organisational skills, so be prepared to discuss how you manage your time and tasks. You might want to share specific tools or methods you use to stay organised, especially when handling multiple customer inquiries.
