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For Companies At a Glance
- Tasks: Coordinate customer service tasks, manage enquiries, and ensure smooth operations daily.
- Company: Join Commercial, a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy a permanent contract with full-time hours and a supportive work environment.
- Why this job: Perfect for problem solvers who thrive in a fast-paced, customer-centric role.
- Qualifications: Previous admin and customer service experience, plus strong IT skills required.
- Other info: Office-based role in Northampton, Monday to Friday, 9am-5pm.
The predicted salary is between 20800 - 36400 £ per year.
Customer Service Coordinator
- Monday to Friday – rotating shifts: 8am-4pm / 9am-5pm / 10am-6pm
- £26,000 + cracking benefits package
- 3 months temporary (could be extended/go perm)
If you\’re the kind of person who spots a typo from across the room, remembers names, dates and delivery details without breaking a sweat, and actually enjoys helping people – this one\’s for you.
We\’re working with a well‑established business in Northampton that\’s looking for a Customer Service Coordinator to join their friendly, fast‑paced team. You\’ll be the go‑to for customer queries, order processing, and keeping everything ticking along behind the scenes.
What You\’ll Be Doing
- Handling customer orders from all over the UK – making sure they\’re accurate, timely and well communicated.
- Answering calls and emails about deliveries, pricing, invoices, product availability and all the usual bits.
- Matching invoices to delivery notes, posting documents and keeping tabs on prescriptions (yes, really – it\’s a niche but interesting part of the job).
What They\’re Looking For
- Someone with solid admin skills and a sharp eye for detail.
- A confident communicator who\’s comfortable on the phone and in writing.
- Someone who thrives in a busy environment and doesn’t flap when things get hectic.
- IT savvy – Excel, Word and ideally Salesforce (but they’ll train you if not).
- Previous customer service experience is ideal; if you’ve got the right attitude and a bit of admin know‑how, they’re open‑minded.
Why It\’s Worth a Look
- You’ll be joining a genuinely supportive team who know their stuff.
- The benefits are decent, the hours rotate weekly (so no burnout) and the company’s got a great reputation locally.
- It’s NOT a call centre – it’s a proper coordination role with variety and responsibility.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment agency working on behalf of our client.
All responses will be managed in line with the new GDPR regulations.
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Customer Service coordinator employer: Commercial
Contact Detail:
Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service coordinator
✨Tip Number 1
Familiarise yourself with the company and its customer service philosophy. Understanding their approach will help you tailor your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves coordinating technical services and managing deliveries, being able to think on your feet and provide solutions quickly will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. A professional telephone manner is crucial in this role, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Service Coordinator role, which can help you during the interview process.
We think you need these skills to ace Customer Service coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'proactive', 'organised', and 'communication skills' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles, aligning with the responsibilities outlined in the job description.
Highlight Technical Proficiency: Since the role requires proficiency in IT systems and databases, be sure to mention any relevant software you are familiar with, particularly MS Office and any CRM systems. This will show that you can hit the ground running.
Showcase Soft Skills: Emphasise your soft skills such as organisation, time management, and attention to detail. Provide examples of how these skills have helped you succeed in past positions, especially in fast-paced environments.
How to prepare for a job interview at Commercial
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully handled customer inquiries or resolved issues, as this role heavily relies on strong customer interaction.
✨Demonstrate Organisational Abilities
Since the role requires excellent organisation and time management, prepare to discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, especially in a busy environment.
✨Familiarise Yourself with Relevant IT Systems
The job mentions proficiency in various IT systems and databases. Brush up on your knowledge of MS Office and any other relevant software. Be ready to discuss your experience with these tools and how they can help you in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenario-based questions where you might need to demonstrate how you would handle specific customer service situations. Think about past experiences where you successfully resolved a challenge.