At a Glance
- Tasks: Support B2B customers by diagnosing product needs and managing the sales process.
- Company: Join a forward-thinking company that values its people and innovation.
- Benefits: Competitive salary, bonus opportunities, and work-from-home Fridays.
- Other info: Dynamic role with opportunities for growth and learning in a supportive environment.
- Why this job: Make a real impact by helping international customers with technical products.
- Qualifications: Fluent in Italian and German, with 2+ years in customer service or sales.
The predicted salary is between 28000 - 30000 £ per year.
Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays £28,000-£30,000 plus bonus Do you enjoy working with technical products and international customers?
Are you experienced in providing exceptional B2B customer service?
Are you a fluent Italian speaker?
If this sounds like you, I have the perfect opportunity for you!
This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people.
As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business.
Fluent in German is essential as you will be looking after their German B2B customers.
Duties and responsibilities for the
Customer
Experience
Coordinator: Diagnosing a customer's product requirements and providing a solution.
Managing the sales process from lead to customer.
Providing quotes and pricing to customers.
Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
Consult with customers with regards to the correct product for them.
Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.
Skills and experience required for the
Customer
Experience
Coordinator: At least 2 years of experience within a customer experience, customer support or sales role.
An inquisitive mind and passion for learning about technical components.
Fluent in English as well as German Good organisational skills.
Excellent customer care skills
Customer Experience Advisor Italian Speaking employer: Commercial
Join a well-established global manufacturer in Northamptonshire, where you will not only take charge of purchasing but also lead sustainability initiatives. With a strong focus on employee growth and a collaborative work culture, this company offers competitive salaries and the opportunity to make a meaningful impact in a dynamic environment.
