Sales & Account Manager in Cheltenham

As an SME Sales and Account Manager, you will be responsible for successfully developing a new business pipeline and creating a prospect list to meet and exceed sales and profit targets, whilst managing existing SME accounts to ensure great customer service and increased revenue. Your role will be to establish innovation, drive sales and ensure our valued clients receive industry-leading knowledge from our team of experts.

Please note this role requires a full UK driving licence as you may travel to our customers' sites throughout the UK and daily travel to our Head Office in Cheltenham is required.

Your responsibilities as an SME Sales & Account Manager will be:

• Identify new business opportunities and develop a new business pipeline through a variety of channels such as cold calling, LinkedIn and social media.
• Identify current and prospective clients' needs and how our wide range of products and services will benefit their business. This includes Office Supplies, Print, IT, Smart Technology, Managed Print Services, Interiors, PPE, Facilities and Workwear.
• Arrange and facilitate site visits for existing and prospect customers to showcase Commercial’s offering.
• Have a proactive approach to sales and consistently achieve your activity (new business appointment making) and sales targets.
• Participate in weekly calling days to set up external face-to-face meetings.
• Convert prospects into trading accounts in line with the expectations of the profitability model and targets in both sales and gross profit and percentage.
• Identify leakage and lack of spend against contracts. Where necessary develop and follow a plan to ensure customers are compliant through personalised Account Reviews.
• Update and maintain all records on prospects and new accounts in CRM.
• Create bespoke presentations and proposals for new business opportunities.
• Work with and alongside the Implementation Team to ensure smooth transition for all new customers.
• Working closely with the internal Account Management team to ensure that customers are handed over smoothly with all their needs clearly communicated verbally and in writing and continue to support as necessary.
• Build rapport and nurture customer relationships, ensuring client accounts remain profitable at all times.
• Hold regular account reviews with clients both in person and on Teams depending on the clients' preference.

About you:

• You will have recent experience of working within a new business environment where sales targets are consistently being achieved or exceeded.
• Self-motivation.
• Excellent presentation skills.
• You effectively manage your time with an organised and forward-thinking approach.
• Excellent communication skills; both written and verbal.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Demonstrate adaptability in order to deal with a wide range of clients across a variety of sectors.
• Proven experience of building sound, long-lasting relationships with new and existing clients.

About us:

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward. As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

We’re proud to be an award‑winning employer, having won our category at the Sunday Times Best Places to Work 2026, recognised as the Best Place to Work in the Business and Management Services industry. In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability. We’re #commercialbynature – a team driven by values, sustainability, and continuous improvement. And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits:

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of up to £30,000 per annum + uncapped commission structure (OTE £40,000).
• Company car.
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service.
• An enhanced family leave package to support you and your growing family.
• Life Assurance, offering peace of mind with cover equivalent to four times your salary.
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme.
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends.
• Inclusive employee networking groups, with dedicated menopause and neurodiversity champions.
• The Comm-Unity - employee representatives from across the business who give team members a voice and share ideas and feedback with the board each quarter.
• Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development:

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion:

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life. We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy.